Technical Customer Care Manager

Technical Customer Care Manager

Contract Type

Permanent

Country

KENYA

Location

Nairobi

Your opportunity

Sidel is looking for a self motivated Cluster Customer Success Specialist / Customer Care Man-ager who will be part of the Customer Management organization reporting to the Lead Customer Care Manager.

Your Mission

Sidelis looking for a self motivated Cluster Customer Success Specialist / CustomerCare Manager who will be part of the Customer Management organization reportingto the Lead Customer Care Manager. The incumbent will be responsible forsupporting customer requests for emergencies, troubleshooting and technicalassistance during the warranty and life-cycle of the equipment. He/She willalso be leading complete solution delivery from customer call until the end ofissue resolution, with the help of experts from Product Support. He/She is a keylink between the customer and the Service Account Manager for technical problemsolving and advice

Your Profile

Education and Language:

Bachelor Degree or equivalent technical qualification Fluency in English and French are mandatory

Work Experience: 

5 years of relevant experience Experience in Food and Beverage Industry Strong technical knowledge of Sidel products and complete line equipment. Excellent multi tasks ability, reactivity, autonomy and motivational skills. Strong verbal and written communication skills in order to establish a very good customer relationship. Ability to interface with all levels of the organisation. Gender / Nationality not a bar for the right candidate