Spanish Customer Support Agent
CCI Kenya Limited
Customer Service & Support
Job Summary
Spanish Customer Service Representative will consult with customers and provide the appropriate solutions and answers to complaints and queries related to reservations, refunds, and ticket troubleshooting. In doing this they keep records of customer interactions while following communicated procedures, guidelines, and policies. Their strong custome
- Minimum Qualification : Highschool
- Experience Level : Entry level
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements
Job Fit
Those who are successful in this role tend to enjoy interacting with Spanish customers are motivated by providing great service and are passionate about helping others. They have good product knowledge and know how to identify customer needs and provide solutions. They can work in a fast-paced dynamic environment. Have a good level of confidence and assertion through knowledge underpins all interactions. Consultants must demonstrate the ability to deliver exceptional service to our Spanish customers with emotional resilience no matter the situation.
Prerequisites
• Good command of the Spanish language -B2 Level and above
• Minimum KCSE certificate
• 0-6 Months’ working experience, customer service experience would be an added advantage.
• Display strong Customer Service skills
• Computer literate with the ability to multitask.
Competencies
• Good communication at all levels and an excellent command of the Spanish language
• Active listening skills
• Sound decision-making skills
• Emotional resilience
• Demonstrates problem-solving by using available tools and resources to guide decisions
• Highly conversational, empathetic, and caring
• Understanding of customer service principles and practices
• Professional and polite with a customer service orientation
• Adaptability and resilience
• Target-driven with high energy levels.
• Computer literate with good keyboard skills
• Attention to detail ensuring all legislative and compliance requirements is covered for each call
• Maintain high levels of integrity at all times
• Good conflict resolution skills
How to apply: Send your updated CV have the Subject as ‘Spanish Customer Support Agent ‘
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