Remote Customer Service Representative

Intro Paragraph: KAKSIGROUP is International Company with Several branches, so far in Kenya, Cameroon, Rwanda and United State of America;

Legally operates in Those countries with legal documents, started in Kenya in January 2024 got legal document to operate in Kenya in March 2024

Registered No PVT-27ULL8BM KAKSI GROUP KE LIMITED and Certified Tax Compliant.

KAKSIGROUP is a Company that provides Remote Call Center Assistance in the United State of America after several Training and Assignments to Select agent that are capable to accomplish the task required.

At KAKSIGROUP Kenya, we’re looking for a customer service Agent to answer customer calls, attend Huddles for knowledge enhancement, we are looking for Agents with a high emotional intelligence and ability to serve our customers with empathy and professionalism. We value professional growth and teamwork, along with a positive work environment.

KAKSIGROUP provide accommodation for agents for the purpose to focus more in the Job and have access to their work place often to enhance knowledge by having multiple session with the team working same program.

What is a Remote Customer Service Representative?

A Remote Customer Service Representative provides support and assistance to customers through various communication channelswhile working from outside a traditional office.

We handle inquiries, resolve issues, and offer product or service information via phone system provided by the Program.

Working remotely, they use software tools to access customer databases, track interactions, and ensure seamless service.

The role requires strong communication skills, empathy, problem-solving abilities, and self-discipline to stay productive in a home or remote office.

Remote Customer Service Representative Skills and Why it's important

Effective Communication Skills

Clear and effective communication is crucial in remote customer service roles as representatives primarily interact with

customers via system, or chat. Excellent verbal and written communication skills ensure that customer issues are understood and resolved efficiently, leading to higher customer satisfaction.

Technical Proficiency

Remote customer service representatives need to navigate various software tools, including customer relationship management (CRM) systems, communication platforms, and other support software. Technical proficiency ensures they can handle these tools efficiently, reducing response times and improving overall service quality.

Problem-Solving Abilities

Customers often reach out to service representatives to resolve issues. Strong problem-solving skills enable representatives to quickly identify the root cause of a problem, find effective solutions, and provide clear instructions to customers, enhancing the customer experience and reducing the need for follow-up contacts.

Self-Motivation and Time Management

Working remotely requires a high degree of self-discipline and the ability to manage time effectively. Self-motivated

representatives are more likely to stay focused, meet deadlines, and maintain productivity without direct supervision, ensuring that customer inquiries are handled promptly and efficiently.

Empathy and Patience

Empathy and patience are essential for understanding and addressing customer concerns. Representatives who can empathize with customers’ situations and patiently guide them through solutions can build stronger customer relationships, increase loyalty, and improve overall satisfaction.

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• University Degree