Customer Support Agent
Sated Skin
Customer Service & Support
Job Summary
1 year experience in the skincare industry
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Location: Kileleshwa
Job Type: Full-Time
Department: Customer Support
Reports to: Customer Support Manager
Company Overview:
We provide effective cosmeceuticals to discerning clients in a supportive environment. Our mission is to empower clients with a knowledgeable voice, helping them feel confident and beautiful in their skin. With core values of innovation, empowerment, and integrity, and a commitment to authenticity, we ensure every customer experience reflects our dedication to excellence.
Key Responsibilities:
• Customer Interaction: Provide timely and accurate responses to customer inquiries via phone, email, or live chat.
• Education and Support: Educate customers about our products, including details about skincare ingredients and their benefits
• Problem Resolution: Efficiently resolve customer complaints and issues, ensuring a high level of satisfaction.
• Feedback Collection: Gather customer feedback to enhance product offerings and service improvements.
• Brand Advocacy: Uphold the brand’s reputation and mission in every customer interaction.
Qualifications:
• Diploma in any field.
• Proven experience in customer service in the skincare or beauty industry.
• 1 year experience in the skincare industry
• Strong understanding of skincare products and ingredients.
• Excellent communication skills, both written and verbal.
• Ability to handle stressful situations with patience and diplomacy.
• A track record of honesty, integrity, and reliability
Skills:
• Empathetic and customer-focused approach.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Adaptable to new technologies and systems used in customer support
Why Join Us:
• Supportive Environment: Work in a culture that is nurturing and supportive.
• Empowerment: Be part of a team that empowers its members and its customers.
• Innovation: Contribute to a company that values innovation and practical improvements.
• Integrity and Authenticity: Join a brand that acts with integrity and authenticity in every aspect of business.
Application Process:
Interested candidates should submit a resume and a cover letter detailing their qualifications and why they believe they are a good fit for this role. Selected candidates will be contacted for further interviews.
Salary is performance based ranging from 20-40K
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