Customer Support Agent

Location: Kileleshwa

Job Type: Full-Time

Department: Customer Support

Reports to: Customer Support Manager

Company Overview:

We provide effective cosmeceuticals to discerning clients in a supportive environment. Our mission is to empower clients with a knowledgeable voice, helping them feel confident and beautiful in their skin. With core values of innovation, empowerment, and integrity, and a commitment to authenticity, we ensure every customer experience reflects our dedication to excellence.

Key Responsibilities:

•  Customer Interaction: Provide timely and accurate responses to customer inquiries via phone, email, or live chat.

•  Education and Support: Educate customers about our products, including details about skincare ingredients and their benefits

•  Problem Resolution: Efficiently resolve customer complaints and issues, ensuring a high level of satisfaction.

•  Feedback Collection: Gather customer feedback to enhance product offerings and service improvements.

•  Brand Advocacy: Uphold the brand’s reputation and mission in every customer interaction.

Qualifications:

•  Diploma in any field.

•  Proven experience in customer service in the skincare or beauty industry.

•  1 year experience in the skincare industry

•  Strong understanding of skincare products and ingredients.

•  Excellent communication skills, both written and verbal.

•  Ability to handle stressful situations with patience and diplomacy.

•  A track record of honesty, integrity, and reliability

Skills:

•  Empathetic and customer-focused approach.

•  Strong problem-solving abilities and attention to detail.

•  Ability to multitask and manage time effectively.

•  Adaptable to new technologies and systems used in customer support

Why Join Us:

•  Supportive Environment: Work in a culture that is nurturing and supportive.

•  Empowerment: Be part of a team that empowers its members and its customers.

•  Innovation: Contribute to a company that values innovation and practical improvements.

•  Integrity and Authenticity: Join a brand that acts with integrity and authenticity in every aspect of business.

Application Process:

Interested candidates should submit a resume and a cover letter detailing their qualifications and why they believe they are a good fit for this role. Selected candidates will be contacted for further interviews.

Salary is performance based ranging from 20-40K