Customer Service Manager
Asset Life Cycle Management Limited
Customer Service & Support
Manufacturing & Warehousing
KSh
45,000 - 60,000
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Job Summary
We are seeking an experienced and motivated Customer Service Manager to lead our customer service team. This individual will be responsible for delivering exceptional customer experiences, implementing effective service processes, and aligning with our sustainability-focused values.
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 5 years
Job Description/Requirements
Job Title: Customer Service Manager
Location: Syokimau, Machakos County, Kenya
Company: Asset Life Cycle Management Limited
About Us
- At Asset Life Cycle Management Limited, our vision is to ensure that "nothing goes to waste." We specialize in asset management and agro-allied processing, working with businesses and farmers to maximize resources and produce nutritious products. Join us in driving sustainable solutions and creating meaningful impact in communities.
Key Responsibilities
- Oversee daily operations of the customer service department, ensuring seamless communication and support.
- Develop and maintain customer service policies, procedures, and standards.
- Respond to customer inquiries and resolve complaints in a timely, professional manner.
- Train, mentor, and manage a high-performing customer service team.
- Analyze customer feedback and service metrics to drive continuous improvement.
- Collaborate with asset management and agro-processing teams to address customer needs effectively.
- Prepare detailed performance reports and provide insights to senior management.
Qualifications
- Bachelor’s degree in Business Administration, Customer Relations, or a related field.
- Minimum of 5 years of proven experience in customer service management.
- Excellent communication, leadership, and interpersonal skills.
- Proficiency in customer service software and CRM tools.
- Strong problem-solving abilities and commitment to sustainability initiatives.
- Proficiency in Microsoft Office packages, including Word, Excel, PowerPoint, and Outlook.
- Social media knowledge
Why Join Us?
- Be part of a team dedicated to reducing waste and promoting sustainable development.
- Collaborate in a dynamic and innovative work environment.
- Enjoy opportunities for professional growth and impact-driven work.
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