Customer Service Executive

•  Managing day-to-day queries from customers while giving excellent customer experience.
•  Taking full ownership of all inquiries and following through up to the end.
•  Making follow-ups to keep the customer aware of the progress of their issues.
•  Keeping and updating records of all customer interactions.
•  Advising potential customers on available products and promotions by providing expert knowledge on the products.
•  Communicating with retail sales centres to ensure customers are well served

Qualifications:

•  Bachelor Degree/ Diploma or experience equivalence.
•  Previous Customer Service Experience desired (ideally Contact Center)
•  Good knowledge of MS Office Skills.

Other skills

•  Quick Decision-making ability: Quickly understands situations and takes the right decisions for a fast and accurate resolution of incoming requests.
•  Excellent Communication skills both with colleagues and external customers.
•  High attention to details and a desire to work faultlessly.
•  Ability to work quickly through customer requests maintaining high quality standards.
• High resilience to work under pressure & the ability to multi-task.