Customer Service Advisor

• Reporting to the Director you will work in a creative and fast-paced environment supporting day-to-day office operations. Among others, your responsibilities will include the following:

• Lead customer support efforts, including booking vehicles, redirecting calls, and handling correspondence.

• Follow office workflows to ensure maximum efficiency and maintain professional communication across all channels.

• Maintain filing systems and assist with customer support initiatives across teams.

• Professionally handle complaints and escalate when necessary.

• Streamline workshop processes and develop relationships with insurance companies, assessors, and

potential work streams (e.g., embassies, car fleets).

• Ensure a seamless customer experience by anticipating needs and addressing feedback.

• Manage corporate website, social media, and customer inquiries.

• Network with industry experts to generate business and enhance brand awareness.

• Promote products and services.

• Other duties as assigned.

Core Competencies and Qualifications

• Problem Solving: Strong attention to detail with the ability to work independently and under supervision.

• Communication: Exceptional written and verbal communication skills, strong interpersonal skills, and a direct, tactful style.

• Organizational Skills: Outstanding time management, deadline-oriented, and able to prioritize tasks effectively.

• Technical Skills: Proficient in Microsoft Office (Excel and Word); good presentation skills; familiar with office equipment.

• Experience: 2-3 years of related experience, preferably in customer service or as a service advisor.

• Education: Diploma in a relevant field; a degree (BSc/BA) and motor repair training is a plus.

Desired Qualifications:

• Experience with motor repair or shop control.

• Experience with customer service.

• Ability to analyze and solve problems effectively.

About Us

Agba Motors Ltd. has been serving the automotive industry since 2000. We bring our experience, service, and inventory to customers across the East African region. Agba Motors Ltd.’s workshops handle all electrical, electronic and mechanical repairs and service to Porsche BMW, Mercedes Benz, Audi, VW and Toyota executive Passenger Cars. Agba Car Sales Limited is a car dealership established in the year 2011 being part of the expansion plan of Agba Motors Limited. We handle all types of motor vehicles sales among them new, second hand from overseas and locally well-used vehicles.

Agba is now more than ever ready to serve our customers and solve their problems with renewed energy and vigor. Their problems and demands are our challenges to overcome and a platform for us to exceed their expectations