Immediate Start
1 month ago
Job Summary
Team Leader Collections - Being a Supervisor to a team of collectors.
- Minimum Qualification : Diploma
- Experience Level : Mid level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Duties & Responsibilities
1. Clearly communicate goals to the team.
2. Leading/coordinating the collections team in a hands-on manner, on the day to day activities/work streams.
3. Embedding a culture of Treating Customers Fairly in the Collections Department
4. Delegating and overseeing collections work is undertaken, making sure ACMs are working Efficiently and Effectively.
5. Incharge of all collections administration work ensuring completion properly and on time.
- Proactively monitor customer repayment performance for the portfolio allocated, delinquency, and customer experience.
7. Training/coaching the collections Team to ensure they achieve the desired results.
- Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved.
- Recognise and reward good performance, provide feedback and encourage professional development
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