WORKSHOP MANAGER

• Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.
• Ensure all vehicles and Machinery are up and running according to work schedules daily. Special emphasis must be given to Farm tractors to achieve an uptime of 95%
• Assist with quoting, project management, materials purchasing and quality checks.
• Ensure correct job numbers are used and that time records are correct.
• Provide oversight and check job estimates.
• Manage inward goods, checking quantities, dispatching goods and receipting invoices
• Regularly report progress on each job and quickly communicate delays or concerns with the Director – Technical. Report on manpower overruns or shortfalls.
• Work with the Technical Director to respond to Staff requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
• Identify monthly/weekly Staff needs and explain/demonstrate commitment to service delivery and prompt feedback on assignment status.
• Receive and review feedback from customers and follow up to ensure customer satisfaction.
• Work with the TD and Transport Committee Chair to Track vehicles on the road, investigate customer complaints and concerns arising from vehicle maintenance/Equipment and suggest appropriate solutions.
• Develop and implement systems to record, file and store information pertaining to client enquiries.
• Identify staff that require on-going training and implement training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills.
• Provide weekly feedbacks to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.
• Promote a Health and Safety culture within the business.

Qualifications

• High level people management skills
• Budget Control and implementation
• Strong analytical and interpersonal skills
• Ability to work with people at various levels from shop floor to senior management
• Ability to look beyond the initial customer enquiry and identify other business opportunities
• Project management experience
• Good Communication skills
• Must be conversant with ISO 9000 Standard Operating procedures
• Computer literacy with Microsoft Office including Outlook, Word and Excel
• Quality and productivity focused