New
3 days ago
Job Summary
Implement relevant tools for occupational health management focusing on mental health and resiliency in cooperation with local stakeholders.
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.
Key Responsibilities
- Implement relevant tools for occupational health management focusing on mental health and resiliency in cooperation with local stakeholders.
- Lead local research on people's well-being and ensure that employee engagement measures are well organized.
- Develop and optimize strategies on health-related issues, such as measurability of health & wellbeing (key performance indicators), mental health or organizational resilience.
- Align on-site initiatives with the wellbeing programs of our clients.
- Report on mental health and resilience topics at regular business meetings.
- Directly mentor and lead the resiliency coaches at the Nairobi site.
- Support and manage our ’Feel Good Program.
- Create an atmosphere in which managers and the Wellbeing & Resiliency team work well together for the benefit of all employees.
Job Requirements
- 3 - 5 years of work experience in Operations or HR/ EAP (Employee Assistance Programme/Employee Wellness programme) with a focus on health and well-being.
- A degree in HR, psychology, occupational health, or a comparable field of study.
- Leadership experience.
- Particularly good knowledge of English (company language at the site is English).
- Experience in the BPO (Business Process Outsourcing) industry and in project management is desirable.
- A strong talent for organizing and coordinating and mediating between stakeholders.
- Empathic personality with the ability to understand and reflect on the feelings of others.
- The drive to accomplish goals and combine multiple objectives as a personal ambition.
- The ability to think outside of set paths and find different solutions to different situations.
This role will be based in Nairobi
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