M
Waiter / Waitress
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New
Job summary
Diploma or Certificate in Hospitality Management from a recognized institution
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Location: Nairobi
Company: MaloMalo Restaurant
MaloMalo Restaurant is seeking a professional and experienced Waiter/Waitress to provide exceptional dining service and enhance the overall guest experience. The ideal candidate will be service-oriented, presentable, and possess strong interpersonal and supervisory skills.
Key Responsibilities:
● Greet and welcome guests in a warm and professional manner
● Present menus, take orders accurately, and serve food and beverages promptly
● Ensure high standards of customer service and guest satisfaction at all times
● Coordinate with kitchen and bar staff to ensure timely service delivery
● Maintain cleanliness and organization of dining and service areas
● Handle guest inquiries, concerns, and feedback professionally
● Support supervision of junior service staff when required
● Ensure compliance with health, safety, and hygiene standards
Qualifications & Requirements:
● Diploma or Certificate in Hospitality Management from a recognized institution (preferably Boma International Hospitality College or Utalii College)
● 3–4 years’ experience in a busy, high-end restaurant or hospitality setup
● Strong supervisory and team coordination skills
● Knowledge of barista operations and basic coffee preparation
● Excellent communication and customer service skills
● Well-groomed, presentable, and confident personality
● Good height and professional appearance
● Age: 33 years and above
Key Competencies:
● Strong interpersonal and communication skills
● Attention to detail and service excellence
● Ability to multitask in a fast-paced environment
● Leadership and team support capability
● Positive attitude and professionalism
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