Voice – Carrier Account Manager EMEA

About role:

The role would require an enthusiastic individual to work under demanding conditions, working towards an aggressive Sales target measured by profit.

The role will involve managing a varied portfolio of around 20 accounts across the EMEA region (Retailers carriers, wholesalers).

Core task will be voice trading, maintaining the current business and creating strategies to grow the business further while maintaining price & quality from the accounts.

The role will also require supporting their portfolio in Dispute resolution, Quality management, managing exposures and credit lines, support in technical issues.

Responsibilities:

Engage in voice trading, maintaining current business, and creating strategies to grow the business further

Service the needs of IDT retail business (Boss Revolution)

Manage a portfolio of accounts across EMEA regions (Europe, the Middle East and Africa), including operators, retailers, and wholesalers of voice services

Identify and pursue opportunities within the customer set across IDT’s product portfolio (IMTU, UCaaS/CCaaS, money remittance)

Support the portfolio in dispute resolution, quality management, managing exposures, and credit lines

Collaborate closely with the EMEA team and other regions to find opportunities between accounts to create additional value

Understand the needs of the retail team and work with partners to create retail focused deals 

Own numbers, analyze data, and present findings

Drive cost saving for business and bring in new streams of traffic and opportunities

Attend Telecom shows to represent IDT and promote a full range of IDT products

Requirements:

Enthusiastic individual capable of working under demanding conditions

Experience in voice trading

Ability to work towards aggressive Sales Margin targets

Experience managing a varied portfolio of accounts (20-25) across the EMEA region (retailers, operators, wholesalers)

Familiarity with IDT’s product portfolio (IMTU, UCaas/CCaas, money remittance)

Strong relationship-building skills with accounts that could add value

Knowledge of quality management, dispute resolution, managing exposures, and credit lines

Ability to support technical issues (minor, or raising with tech team)

Analytical skills for owning numbers, analyzing, and presenting

Fluent in English. French is a plus

Located in Emea, ready to work as b2b

IDT Corporation is a global communications company founded in 1990 and headquartered in Newark, New Jersey. We are industry leaders in prepaid communication and payment services and one of the largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20 countries, and have over $1.5 billion in revenues.

We are not ”another big IT corporation”— we encourage and support in-house entrepreneurs in developing their ideas into business actions.

We understand the challenge of being apart from those who matter most. Boss Revolution is our flagship brand. It includes International Calling, Mobile Top Up, and Money Transfer services. It enables people to keep in touch with family and friends around the world as well as to send money to more than 50 countries with low fees and great exchange rates.