Additional Questions
Veterinary Receptionist
Veterinary Clinic
Customer Service & Support
Healthcare
KES
Confidential
Easy Apply
3 weeks ago
Job Summary
The ideal candidate will be the first point of contact for our clients and will play a crucial role in supporting our veterinary doctors and managing customer interactions.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
About Us
We are a well-established veterinary clinic located in Nairobi, dedicated to providing top-notch care for animals. Our clinic offers a wide range of veterinary services and is equipped with modern medical technology to ensure the best treatment for our furry friends.
Job Overview
We are seeking a friendly and organized Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and will play a crucial role in supporting our veterinary doctors and managing customer interactions.
Key Responsibilities
- Greet clients and their pets as they arrive at the clinic.
- Manage the front desk by answering phone calls, scheduling appointments, and responding to inquiries.
- Handle the check-in and check-out process for clients and their pets.
- Update and manage client and patient records in our veterinary software system.
- Handle financial transactions, including processing payments and providing receipts.
- Coordinate with veterinary staff to ensure smooth workflow and efficient patient care.
- Update our social media pages regularly
- Provide information to clients about our services, policies, and procedures.
- Handle customer complaints and feedback professionally and promptly.
- Assist with administrative tasks such as filing, data entry, and inventory management.
Requirements
- Must have previous experience working in a veterinary clinic.
- High school diploma or equivalent; additional qualifications in office administration or related fields are a plus.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using computers and office software (e.g., Microsoft Office).
- Experience with veterinary management software.
- Compassionate and caring attitude towards animals and their owners.
- Ability to work in a fast-paced environment and handle stressful situations calmly.
What We Offer
- Competitive salary and benefits package.
- A supportive and collaborative work environment.
- Opportunities for professional growth and development.
- The chance to work with a dedicated team committed to animal welfare.
How to Apply
Interested candidates are invited to submit their CV and a cover letter detailing their experience and qualification. Applications will be reviewed on a rolling basis until the position is filled.
Join our team and contribute to the health and happiness of our beloved animal patients and their owners!
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