Telesales Reresentative

Key Responsibilities

• Conduct outbound sales calls to contractors, hardware shops, developers, and distributors.

• Promote and sell company products.
• Understand customer needs and recommend appropriate products and services.
• Generate new leads and convert inquiries into sales.
• Resolve customer inquiries and objections effectively, providing a positive customer experience.
• Follow up on quotations, orders, and payments to ensure closure.
• Maintain strong relationships with existing clients and identify upselling opportunities
• Provide accurate product information including pricing, availability, and delivery timelines
• Coordinate with logistics and production teams to ensure timely order fulfillment
• Update CRM systems and prepare daily/weekly sales reports
• Accurately record customer interactions and feedback in the CRM system.
• Stay updated on industry trends, competitor offerings, and market conditions.

Qualifications/ Requirements

• Diploma or Degree in Sales, Marketing, Business Administration, or related field

• At least 2 years’ experience in telesales or sales, preferably in building materials, construction, or manufacturing
• Strong understanding of the construction industry is an added advantage
• Excellent communication, negotiation, and closing skills
• Proficiency in Microsoft Office and CRM systems