Telesales Agent

Responsibilities:

• Receive inbound calls and messages and attend to customer enquiries
• Make outbound sales calls to potential customers and existing customers to highlight available offers
• Familiarize with available product lineup
• Promote and sell company products/services over the phone
• Meet daily and monthly sales targets
• Maintain accurate records of calls and sales in tracking system
• Handle customer inquiries and provide product information
• Follow up with leads and nurture customer relationships
• Compiling daily, weekly and monthly sales reports

Requirements:

• Excellent command of English and Swahili languages
• Excellent communication and persuasion skills
• Ability to handle rejection and remain persistent
• Ability to remain composed even when dealing with difficult customers
• Strong listening skills and ability to identify customer needs
• Intermediate computer proficiency (Knowledge of MS Excel is mandatory)
• College Diploma and above
• Previous telesales experience mandatory