Technical Product Specialist

ABOUT THE COMPANY

An unprecedented energy transition has begun. To meet 2040 net zero goals, over 2 billion electric two-wheelers (motorcycles) must be sold and $11 trillion in fuel consumption replaced. Zeno is building a tech platform to electrify this two-wheeler market, currently responsible for more than 4% of the world’s GHG emissions. Our mission is to accelerate the energy transition and democratize the benefits across Africa, India, and Latin America. With a focus on East Africa as a starting point, Zeno is building a new energy ecosystem with ground-up development of a fundamentally better electric motorcycle and associated battery swap network to drive a better experience for our customers.

JOB SUMMARY

Location: Nairobi, flexible for significant travel around Kenya Start Date: ASAPAbout ZenoAn unprecedented energy transition has begun. To meet 2040 net zero goals, over 2 billion electric two-wheelers (motorcycles) must be sold and $11 trillion in fuel consumption replaced. Zeno is building a tech platform to electrify this two-wheeler market, currently responsible for more than 4% of the world’s GHG emissions. Our mission is to accelerate the energy transition and democratize the benefits across Africa, India, and Latin America. With a focus on East Africa as a starting point, Zeno is building a new energy ecosystem with ground-up development of a fundamentally better electric motorcycle and associated battery swap network to drive a better experience for our customers.We are looking for audacious, creative, and committed people to join us on this important mission. You will be joining a bold team consisting of leading engineers, operators, and entrepreneurs hailing from companies that include Tesla, Apple, Google, SRAM, Ola Electric, Dott, LiveWire, Lucid, Bolt, Microsoft, SafeBoda, Sun Mobility, among many others. Zeno has just closed its seed round with Lowercarbon, Silicon Valley’s leading climate tech venture fund, Toyota Ventures, the VC of the world’s largest automotive company, and 4DX Ventures, a leading early-stage investor in Africa.The RoleZeno is seeking a motivated and hands-on Technical Product Specialist, Vehicle to support the testing, servicing and performance of Zeno’s electric motorcycle. The ideal candidate will diagnose and resolve mechanical, electrical, and software issues, train a team of technicians, and ensure products meet the highest performance standards. This role requires strong technical expertise and the ability to manage relationships with early test customers, delivering exceptional experience and gathering valuable feedback for product development

RESPONSIBILITIES

Develop in-depth knowledge of Zeno’s EV motorcycle, covering mechanical, electrical, and software systems.Diagnose and resolve issues, whether mechanical (e.g., brakes, battery tub), electrical (e.g., wire harness, display), or software (e.g., CAN logs, re-flashing).Unpack, assemble, and prepare new motorcycles for use, conducting all functional checks.Perform preventative maintenance and document all service activities.Serve as a primary point of contact for test riders and customers, maintaining open communication channels.Manage customer relationships, provide training, and ensure users can operate and maintain motorcycles effectively.Track product usage and collect feedback for continuous improvement.Plan and conduct field testing to validate product performance and identify areas for enhancement.Maintain an organized workshop/service center with all necessary tools and fixtures.Monitor spare part usage and inventory levels, ensuring timely reordering and sourcing of parts.Coordinate with the supply chain team for local and international part sourcing.What You Bring:Bachelor’s degree in Engineering, Automotive Technology, or a related field.3+ years of experience in technical support or field service roles within the automotive, motorcycle, or EV sectors.Proficiency in diagnosing and troubleshooting mechanical, electrical, and software issues.Hands-on experience with diagnostic tools and software, including familiarity with CAN logs.Strong problem-solving skills with a keen ability to root-cause complex issues.Excellent communication and interpersonal skills for managing customer and internal team relationships.Ability to travel within the region as needed to support field testing and customer engagement.Strong organizational skills and attention to detail.Willingness to travel to various Zeno areas of sales and operation across Kenya. Benefits:Competitive salary based on experience and employee share options (ESOP). Company sponsored healthcare plan.Join a world class team of engineers, operators, and entrepreneurs from across the globe who are part of the inevitable trillion-dollar transition of two-wheelers to electric!

REQUIRED SKILLS

Systems design, Performance monitoring and evaluation, Customer relations, Engineering, Troubleshooting, Technical support

REQUIRED EDUCATION

Bachelor's degree