Job Summary
Dotcash Credit Limited is seeking a proactive and results-driven Supervisor to oversee daily operations, manage field officers, and ensure the achievement of performance targets
- Minimum Qualification : Diploma
- Experience Level : Mid level
- Experience Length : 3 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
1. Lead, mentor, and supervise a team of Debt Collectors, providing guidance and support.
2. Set and monitor team performance metrics to ensure collection targets are consistently achieved.
3. Develop and implement effective debt recovery strategies and policies.
4. Review and analyze accounts to identify priorities and risks.
5. Train team members on negotiation techniques, customer management, and compliance standards.
6. Resolve escalated disputes and provide solutions for challenging accounts.
7. Ensure all team activities comply with legal and regulatory requirements.
8. Prepare and present regular reports on team performance and collection results to management.
9. Collaborate with other departments to streamline processes and improve operational efficiency.
10. Stay updated on industry trends, best practices, and changes in debt collection laws.
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