Scheduler/Customer Care Executive

Key Responsibilities:

1. Recruitment & Hiring Support:

o Collaborate with HR/Recruiting to understand staffing needs.

2. Scheduling & Placement:

o Match available staff members to open positions based on skills, experience, and availability.

o Schedule shifts or assignments, making sure staffing levels align with operational needs.

o Adjust staffing levels as needed to handle changes in demand, such as unexpected absences or changes in workload.

3. Staff Management:

o Maintain an up-to-date database of staff availability and skills.

o Handle employee questions and concerns related to scheduling, time off, or other staffing issues.

4. Communication & Coordination:

o Serve as the primary point of contact for staff members and clients regarding staffing-related issues.

o Maintain regular communication with employees, managers, and other stakeholders to ensure smooth operations.

o Address any staffing-related problems that may arise, such as employee conflicts or gaps in coverage.

5. Employee Support & Retention:

o Monitor employee satisfaction and work to resolve any issues that may affect retention.

o Assist Lead Staffing Coordinator with performance evaluations, promotions, and disciplinary actions, when necessary, by providing information or reports.

o Collaborate with payroll to ensure correct employee compensation.

Skills & Qualifications:

· Strong Organizational Skills: Ability to manage multiple schedules and priorities.

· Excellent Communication: Excellent command of the English Language (Spoken and written; an American accent is an added advantage). Ability to communicate clearly and professionally with both staff, clients, and Management.

· Problem Solving: Aptitude for addressing issues quickly and effectively, especially in a fast-paced environment.

· Attention to Detail: Ensuring accurate schedules, records, and employee information.

· Time Management: Ability to juggle numerous tasks and deadlines simultaneously. 

· Personal Traits: Strong interpersonal skills for building relationships with staff and clients.

Education & Experience:

· A diploma or Bachelor's degree in human resources, business administration, or a related field.

· Previous experience in Staffing, scheduling, human resources, Customer service, or administrative roles.

· Familiarity with staffing software or scheduling tools is an added advantage

· International remote work experience (USA/UK) is also advantageous.

Training will be provided for the selected candidates.

Female candidates are highly encouraged to apply