- Minimum Qualification :
Job Description/Requirements
ABOUT THE COMPANY
We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.
JOB SUMMARY
.As part of the Services Team, the Product Consultant is responsible for implementing new customers and consulting with existing customers on software/industry Best Practices for Prism Workforce Management software. Product Consultants independently lead customers through successful implementations and projects by providing industry expertise and product best practice guidance.
RESPONSIBILITIES
Responsibilities: · Lead software implementations for our client's customers, to include overall customer communications, project management, system configuration, testing and training. · Develop, maintain and track implementation deliverables and milestones · Build and maintain customer relationships to ensure overall customer satisfaction and engagement. · Interact with clients by phone, email, and/or video meetings to diagnose and troubleshoot issues, and provide status updates and resolutions to reported issues ·Identify and escalate application defects and priority issues. · Stay current with system capabilities, including bug fixes and new functionality · Contribute and maintain content for internal audiences (e.g., playbooks, training guides, etc.) and external audiences (e.g., Knowledge Base articles or other end user documentation) · Train internal employees and/or customers on our productsSkills and qualifications - Hard and soft skills: · Functional knowledge of US payroll and time & attendance applications. Experience as a product support consultant with any payroll software would be ideal. · Excellent listening, problem solving, and troubleshooting skills · Ability to communicate and present information effectively with technical as well as non-technical audiences, whether live or in writing. · Strong technical inclination, and a desire to learn continuously · Ability to learn and work independently with exceptional attention to detail · Willingness to collaborate in one-on-one and group settings · Flexibility, adaptability, and a can-do attitude.
REQUIRED SKILLS
Basic computer maintenance, Programming, Communication, Troubleshooting, Customer support, CRM systems
REQUIRED EDUCATION
Bachelor's degree
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