1 month ago
Shop Manager
Telkom Kenya Limited
Management & Business Development
IT & Telecoms
Confidential
Easy Apply
Job Summary
To plan, direct & oversee the operations and fiscal (sales, profitability) health of a retail cluster consisting of a minimum of three (3) Telkom Retail shops.
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 2 years
Job Description/Requirements
Position Shop Manager
Region Nairobi
Reporting to: Territory Manager
Business Unit Regional Sales
Who We Are
Telkom is a technology company that provides integrated solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data/connectivity, digital financial services, as well as network services. Powered by its vast fiber optic infrastructure, it is also a major provider of wholesale carrier-to-carrier traffic, within the country and the region.
Key Duties and Responsibilities
1. Drive the Revenue & Profitability of the Shops within allocated Retail cluster
2. Reports & Sales projections/planning
3. Enforce SOPs across all Stores within the Cluster
a. Manage the shops look and feel i.e. merchandising consistent with the brand, uniforms and consistency in animation activities inside or outside the shop
b. Manage balance between consignment stocks and DFP sales with an objective of maximising device sales
c. Cash management: maintaining accuracy & integrity in EJaze, Tkash, cash reconciliations and reporting.
d. Audit adherence to policies and procedures and take the necessary actions i.e. Team Training, execute stock takes, customer experience surveys
4. Internal & External Stakeholder Engagement
a. Represent the company in relation with local authorities, proactive attitude to local authorities in order to seek business and promotional activities
b. Identify and provide potential sales leads to the relevant stakeholders in Enterprise or Mobile.
5. People & Performance management – Drive performance culture, holding weekly meetings with the teams, manage staff welfare, manage staff retention/attrition/replacement
Academic background & Professional Knowledge:
• Bachelor’s Degree in Business, Marketing or related field
• 2 – 3 years’ experience in sales and retail management
Here Are The Skills We Are Looking For:
• Sales and Customer relationship management
• Sales Negotiation
• Product Knowledge
• Planning and Organization
• Customer focus and Strategic Orientation
• Networking and building partnerships
• Influencing and negotiating
• Analytical thinking
• Business Acumen
How to Apply:
- Applications should be sent to irecruitment@telkom.co.ke using your Telkom email only by providing an updated Curriculum Vitae (CV) before 6th March 2025 including details of your current telephone contacts and names of three referees.
- Please note, only shortlisted candidates will be contacted. Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.
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