Service Supervisor

Job Description
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Service Supervisor
Posting Start Date: 4/16/26
Job Location (Short): Elko, Nevada, USA, 89801 | Gillette, Wyoming, USA, 82718 | Safford, Arizona, USA, 85546 | Salt Lake City, Utah, USA, 84104 | Virginia, Minnesota, USA, 55792
Requisition ID: 35523
Onsite or Remote: Onsite Position
Join Komatsu and Be Part of Something Big!
Job Overview
Key Job Responsibilities

• ZERO Harm Safety Commitment for onsite customer performance. Build effective relationships with all applicable mining personnel.
• Manage full-time mechanics on site and Cummins Technician on the 980 RAMP contract. Manage relationships with service admins, parts team, and sales team to meet customer expectations.
• Coordinate with local regional product support staff and direct field mechanic activities to ensure maximum customer support and machine availably. Callouts and variable manpower requirements.
• Coordinate timely and accurate Machine availability reporting and reconciliation with customer. Schedule PM’s and PCR’s for the 980 Fleet.
• Provide leadership and mentoring for the hourly craftsmen and superintendents/leads working on the project. Coordinate and schedule training for these employees.
• Provide timely and accurate reports to track and report impact of business function and Continuous Improvement activity, develop daily, weekly, monthly reports as required.
• Work full time from Morenci Mine Site to support 980 Fleet and RAMP Contract. Make sure work is being done safely, quality program is followed, and timelines are being met.
  

Qualifications/Requirements

• Comprehensive knowledge of mining equipment, applications, and maintenance best practices acquired through 3 to 5 years of service industry experience.
• Proven interpersonal and communication skills capable of engaging with mining site managers, Komatsu employees, and external partners effectively and diplomatically.
• Ability to understand customer needs clearly, balancing corporate objectives with client requirements to deliver optimal service solutions.
• Proficiency with computer systems for reporting, scheduling, and communication purposes, ensuring accurate documentation and data management.
• In-depth understanding of federal and state occupational safety standards, including Department of Transportation (DOT) regulations, with a strong ability to implement safety policies.
• Demonstrated strong personal commitment to safety and a track record of promoting a safety-first culture within teams.
• A clean, valid driving record to meet operational and legal requirements for on-site and off-site travel.
  

Additional Information
This position is based full-time at the Morenci Mine Site and requires a candidate able to work onsite to effectively lead service operations. Komatsu West is committed to creating an inclusive and supportive workplace that values diversity and equal opportunity. We encourage applicants from all backgrounds and experiences to apply.
Diversity & Inclusion Commitment
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.  We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.  We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together. 
Company Information
Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!
If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ .
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