SENIOR IT ASSISTANT
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New
Immediate Start
Job summary
Works directly with customers to probe and ask effective questions to fully diagnose both the root cause of a problem and the customers comfort level with technology. Can assess complex, non-routine problems in their area of specialization.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
5 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Supports and maintains the end user environment. This may include assessing,
deploying, and implementing hardware and software upgrades.
Documents, maintains and enhances work processes and standards in the area,
including documenting procedures for troubleshooting and incident resolution/solution.
Participates in facilities work and vendor management, as part of CO administrative
teams.
Participates in security and business continuity activities. Troubleshoots, provide
workarounds, and permanent fixes to issues identified in the end user environment.
Provides technical solutions to imaging and post-install issues.
Supports installation, maintenance, upgrades to local networks and communications
infrastructure.
Disseminates information on common problems to department staff.
Tracks trending of issues and escalate, as appropriate.
The Senior IT Assistant will be the front-line contact for IT vis-a-vis staff in the office.
S/he will respond to their questions and inquiries and provide requested information
and
assistance. S/he will support and maintain workstation software and deliver related
services. S/he provides IT support, analysis, troubleshooting, and informal training on
Bank-standard hardware and software. S/he will also provide basic support on IT
infrastructure and networking products.
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