Sales Representative

Department/Office: Sales and Marketing.

Supervisor/Manager Title:   Sales and Marketing Manager

Job Summary

A Sales Representative will be the direct point of contact for customers for the company. He/She will be in charge of increasing sales by selling and marketing company products, and ensuring customers needs and expectations are met. They should know and understand the product inside and out and guide customers through the purchase process efficiently and satisfactorily and provide exceptional services.

Duties

1. Present, promote and sell Kenfresh Tea to existing and prospective customers.

2. Maintain working relationships with existing clients to ensure exceptional services are provided.

3. Identification of potential new sales opportunities.

4. Taking orders from customers and following up on payments.

5. Gather current marketplace information on newly introduced products, delivery, schedules, pricing and merchandising techniques in order to monitor competition.

6. Make and submit orders by referring to product literature and price list.

7. Proactively seek ways to drive and streamline daily marketing processes and procedures that supports high performance.

8. Be part of concept development in relation to the market and sales trends, consumer demographics, preferences, needs and buying habits in the tea manufacturing industry.

9. Following through on the sales documentations for clients.

10. Reach out to customer leads through email, phone calls, social media

11. Expedite the resolution of customer problems and complaints to maximize satisfaction.

12. Achieve agreed upon sales targets and outcomes within schedule.

13. Supply sales manager with reports on customer needs, problems, interests, competitive activities and potential for new products and services.

14. Debt collection, invoicing, collecting cheques and cash.

15. Keep abreast of best practices and promotional trends.

16. Perform any other duties assigned by your supervisor.

Key Performance Indicators  

• Quota Fulfillment - The ability to consistently meet and exceed a quota/sales target. 100% quota fulfilment.

• Closing Ratio - A closing ratio measures the success of converting appointments into actual sales. 70% closing ratio.

• Prospecting Activity - ability to identify and contact potential customers in order to generate new business. 

• Customer Retention - measures the number of customers a company retains over a given period of time. 100% customer retention.

Competencies and Attributes

• Proven ability to achieve and surpass sales targets

• Self-motivated and creative.

• Excellent verbal and written communication skills.

Qualifications

• Diploma in Sales and Marketing or related field

• Minimum of two years’ experience is sales of fast-moving consumer goods.

• Computer literacy and proficiency in MS Office Suite

Work Environment

This role is based in the office and field.