SALES MANAGER-UPL

1. East Africa Market & Customer Intelligence

• Lead the sales team, planning territory coverage and delegating responsibilities to optimize market penetration
• Set standards for customer segmentation methodologies and monitor performance against KPIs
• Drive cross-functional coordination of competitive intelligence gathering with marketing, product, and strategy teams
• Exercise budget responsibility with authority for local decision-making on market investments
• Demonstrate deep East Africa market awareness including export opportunities and logistics optimization
• Leverage regional knowledge for competitive advantage and manage relationships with regulatory bodies

2. Packaging Technical Consultation & Sales Operations

• Lead and delegate lead generation and prospecting initiatives across the sales team
• Establish standards for needs assessment and quotation processes; monitor quality and conversion rates
• Coordinate cross-functionally with R&D, production, and quality teams on sampling and trial programs
• Hold budget responsibility with authority for local pricing and negotiation decisions
• Drive account retention and growth strategies informed by deep East Africa market awareness
• Ensure technical consultation excellence across all customer touchpoints

3. Commercial Acumen & Financial Management

• Lead and plan costing and estimating functions, delegating work to optimize team productivity
• Set pricing strategy standards and monitor margin performance across accounts and product lines
• Coordinate cross-functionally with finance and operations on margin management initiatives
• Exercise budget responsibility and local decision-making authority for credit and collections policies
• Oversee tender and contract management with comprehensive East Africa market awareness
• Drive profitable growth while maintaining healthy cash flow and minimizing credit risk

4. Digital Systems & Process Excellence

• Serve as system administrator for ERP, MIS, and digital sales tools
• Lead workflow design and process optimization initiatives
• Manage integration of sales systems with finance, operations, and supply chain platforms
• Act as primary vendor liaison for CRM, BI, and sales technology providers
• Drive data-driven decision making across the sales organization

5. Communication & Stakeholder Management

• Deliver clear communication across diverse stakeholders in multicultural East African environments
• Excel at cross-functional communication, aligning sales objectives with company-wide priorities
• Manage complex stakeholder relationships with enterprise clients, distributors, and partners
• Lead high-stakes negotiations and influence internal and external decision-makers
• Represent the company in industry forums and regulatory engagements

6. Problem Solving & Strategic Decision Making

• Analyze complex issues and make sound decisions in resource-constrained environments
• Apply complex problem-solving methodologies to market challenges and operational constraints
• Drive data-driven decisions using analytics and market intelligence
• Effectively manage uncertainty in volatile markets and supply chain disruptions

Coach others in decision-making frameworks and critical thinking