SALES MANAGER

Key Responsibilities

• Showroom Management & Sales Leadership
  • Oversee daily operations of the showroom and lead the sales team in delivering exceptional customer service.
  • Develop and implement monthly sales targets for the team, ensuring alignment with company goals.
  • Recruit, train, and mentor new sales associates, fostering a collaborative and high-performing sales culture.
  • Continuously assess and improve showroom processes to enhance efficiency and customer satisfaction.
  • Ensure proper management of inventory, including bi-monthly stock counts and reconciliation with sales reports.
  • Handle financial transactions, including POS systems, cash handling, and banking of showroom sales.
• Business Development & Outreach
  • Build and maintain relationships with hotels, lodges, and luxury safari camps where COCOLILI products are stocked, ensuring strong partnerships and regular restocking.
  • Identify and pursue new sales opportunities, including partnerships with additional retail outlets, boutiques, and hospitality venues.
  • Represent COCOLILI in meetings with potential clients to explore further expansion and collaboration opportunities.
  • Promote the brand by attending networking events, fashion shows, and industry gatherings to increase brand visibility.
• Customer Service Excellence
  • Serve customers with a high sense of urgency, ensuring their needs are met and exceeded.
  • Provide in-depth knowledge of COCOLILI’s products, including fabrics and fashion trends, and offer tailored product recommendations.
  • Promote in-store specials, loyalty programs, and campaigns to increase customer engagement.
• Sales Analysis & Reporting
  • Monitor sales performance, analyzing data and trends to adjust strategies as needed.
  • Prepare regular sales reports for the Managing Director, offering insights and recommendations for future growth.

Qualifications & Skills

• Diploma or degree in Business, Fashion, or a related field.
• 5+ years of retail sales experience, with at least 2 years in a showroom manager or supervisory role.
• Proven experience working with luxury or high-end fashion brands is an advantage.
• Strong leadership, coaching, and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in Google Sheets, Excel, POS systems (Pesapal), and Shopify.
• Analytical mindset with the ability to assess performance metrics and drive improvements.
• Passion for fashion, with a keen interest in merchandising and styling.
• Passport a plus, as occasional travel may be required for business development opportunities.

Additional Requirements

• Valid national ID/Passport, PIN, and Certificate of Good Conduct (Police Clearance).
• Must be willing to travel locally and internationally for business development opportunities.