Sales Admin Assistant

Customer Management:

• Answering customer phone calls and emails regarding orders, inquiries, and product information.

• Updating customer details and maintaining accurate customer records in CRM systems.

• Processing customer orders and ensuring timely delivery.

Sales Order Processing:

• Creating sales orders based on customer requests.

• Checking product availability and stock levels.

• Generating quotes and proposals

 Invoicing and Payments:

• Preparing and sending invoices to customers

• Monitoring outstanding payments and following up on overdue invoices

Sales Reporting:

• Compiling and analyzing sales data to generate reports for sales management

• Tracking key sales metrics like conversion rates and sales performance

Administrative Tasks:

• Scheduling meetings and appointments

• Managing sales team calendars

• Preparing sales presentations and materials

• Maintaining filing systems for company documents

• Updating departmental registers

• Participating in asset and product stock takes reconciliation.

• Monitor inventory movement

CRM Management:

• Entering data into CRM system and ensuring accuracy

• Managing lead generation and qualification process

• Diploma in Business Adminstration, Marketing, Communications, or related field

• Proven track record of successfully managing customer relationships

• Excellent communication and interpersonal skills to interact with customers and sales team

• Strong organizational skills to manage multiple tasks and deadlines effectively

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

• Familiarity with CRM systems

• Attention to detail to ensure accuracy in data entry and reporting

• Strong verbal and written communication skill