Resort Manager - Kikambala, Kilifi County (Mombasa Region)

Entry Level

Location: Kikambala, Kilifi County (Mombasa Region)

Employment Type: Full-Time

Salary Range: KES 20,000 – KES 35,000

Note: Candidates must be willing to relocate

Key Responsibilities

1. Operations & Setup

• Oversee the setup of the outlet, including procurement of equipment and supplies

• Establish operational workflows, systems, and standard operating procedures

• Ensure all licensing, permits, and compliance requirements are met

2. Food & Beverage Management

• Participate in menu development, pricing, and product offering

• Ensure consistent food quality, hygiene, and presentation standards

• Monitor kitchen and service operations to maintain efficiency

3. Staff Management

• Support recruitment, onboarding, and training of staff

• Supervise daily staff activities and ensure high performance

• Foster a positive, customer-focused work environment

4. Inventory & Supplier Management

• Manage stock levels, procurement, and supplier relationships

• Control costs and minimize wastage

• Ensure timely ordering and availability of supplies

5. Financial & Sales Oversight

• Track daily sales, cash flow, and basic financial reporting

• Implement cost control measures to improve profitability

• Drive revenue growth through promotions and customer engagement strategies

6. Compliance & Safety

• Ensure adherence to health, safety, and hygiene standards

• Maintain compliance with all local regulatory requirements

7. Customer Experience & Growth

• Deliver exceptional customer service and guest experience

• Handle customer feedback and resolve issues promptly

• Develop strategies to attract and retain customers

Qualifications & Experience

• Diploma or certification in Hospitality Management or a related field

• Proven experience in setting up a new outlet or launching a service within an existing restaurant/resort

• Minimum 2–4 years of experience in hospitality operations or restaurant management

• Strong understanding of food & beverage operations

Key Skills & Competencies

• Strong leadership and team management skills

• Excellent organizational and multitasking abilities

• Financial awareness and cost control skills

• Strong communication and interpersonal skills

• High level of professionalism and attention to detail

• Problem-solving and decision-making capabilities

• Passion for hospitality and customer service excellence What We’re Looking For

• A hands-on manager ready to build and grow operations from the ground up

• Someone adaptable, proactive, and solution-oriented

• A candidate willing to relocate and be fully engaged on-site