Reporting Analyst

• Collects and extracts data from the systems (Client or Internal) and organizes. the data structure.

• Creates and designs the reports templates and visuals for leadership and customers.

• Ensures that all the report formats and links are kept up to date.

• Sends reports periodically and punctually without any errors.

• Analyzes any generated report, to give associated alerts.

• Conducts deep dive analysis on any serious deviation on the KPIs, with the Operations department. Accurately analyze and collect data for various types of business reports.

• Create business reports that provide. insight into key data points and communicate the results of data analysis in written and verbal form to managers.

• Maintain existing reporting database tools through current knowledge of programs and tools and processing report requests.

• Provide requested reports with the required data elements for the team and other departments as needed.

• Reconcile and validate data to ensure high-integrity reporting, conduct system and reporting audits to ensure high-integrity reporting and, report deliverables’ timeliness, accuracy and efficiency.

• Develop new reporting applications and/or enhance reports and dashboards to meet business demands for both ad-hoc or ongoing needs.

• Review and evaluate daily service level and prepare performance reports for client and internal management team.

• Determine reporting opportunities to streamline manual processes and develop or implement automated procedures.

• Update performance results for each site.

• Develop and distribute monthly performance recognition to Operations Managers and Supervisors (High 5, CSAT, etc.)

• Individually creates solutions and automated templates using interactive technology and solution in conjunction with Advanced Excel, VBA, SQL, Power BI, and other available technology.

• innovate in-house center of excellence and contribute in global-level development projects.

• Ensure timely and accurate generation of all internal and external reporting including consistency and standardization amongst the various types of reports and databases.

• Update and send daily productivity reports to sites.

Requirements

• Bachelor of Science in Statistics, Computer science, Mathematics, Finance, general
  business, Accounting or a related field

• 2-4 years of experience in a related field is required.

• Must have good analytic skills in MS Office, Excel (Intermediate to advanced) and MySQL, Power BI, Database, and VBA (Basic).

• Basic knowledge of SQL and other RDBMS along with data visualization techniques and tools

• Theoretical knowledge with Trainable skills on .net/JS /VBA/scripting is an added advantage.

• Superior written and verbal communication skills.

• Proficiency in the English Language

• Has great communication skills.

• Ability to handle pressure.

• Proactive mindset

• Attentive to detail and accuracy

• Innovative and creative