Remote Customer Implementation Pilot

Are you qualified for this role?

• Do you have 3-4 years of experience driving customer implementations and product adoption in B2B Saas?
• Are you skilled at handling multiple implementations simultaneously, both one-to-many and one-to-one, while ensuring each customer’s unique needs are met?
• Do you possess extensive product knowledge, allowing you to understand and communicate all features in a relatable and engaging way to current clients?
• Do you create engaging presentations and onboarding experiences that resonate with clients?
• Are you an autodidact, actively seeking the information needed to master your role and improve customer experiences?

Are you up to what we’re up to?

• Do you embrace challenges as a pathway for your own growth?
• Have you embraced difficult conversations with colleagues?
• Do you have a track record of providing feedback to peers and leaders to reach goals?
• Are you able to articulate what growth looks like for you?

Expectations for your first 90 days:

• Identifies the user activation point, initiating engagement with key product features upon the first process build.
• Demonstrates consultative skills by educating customers on property management best practices and use cases.
• Manages multiple one-to-one consulting projects concurrently, maintaining 90% project engagement.
• Tracks customer requests efficiently using Canny to ensure comprehensive development details, minimizing the need for repeated clarifications from the product team.
• Proactively proposes extensions following successful process implementations.

A day in the life of…

• Oversee implementations from start to finish, monitoring progress and resolving issues to meet deadlines.
• Focus on helping clients fully understand and benefit from using LeadSimple.
• Proactively identify and suggest improvements to streamline the implementation process, delivering insights to relevant teams promptly.
• Create an onboarding experience that fosters client success stories, facilitated and recorded by the Pilots.
• Seek client feedback to enhance satisfaction and retention, acting on insights to ensure expectations are met.
• Use a consultative approach to uncover unmet needs and propose new work that drives additional sales.
• Document client requests and recommend product enhancements to improve sales potential and satisfaction.

Perks:

• 8 Company Holidays + Week off at Christma
• 6 weeks Paid Time Off (5 weeks Vacation, 1 week Sick)
• 1 Volunteer day with the organization of your choice
• Birthday lunch on us