Remote Customer Implementation Pilot
Anonymous Employer
Customer Service & Support
Job Summary
We are hiring exclusively in the Americas and Africa at this time. We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space. We are looking for a Customer Implementation Pilot to join our amazing team of A-players and drive instant impact for our customers. We are hiring people who have done it before.
- Minimum Qualification : Unspecified
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Are you qualified for this role?
- Do you have 3-4 years of experience driving customer implementations and product adoption in B2B Saas?
- Are you skilled at handling multiple implementations simultaneously, both one-to-many and one-to-one, while ensuring each customer’s unique needs are met?
- Do you possess extensive product knowledge, allowing you to understand and communicate all features in a relatable and engaging way to current clients?
- Do you create engaging presentations and onboarding experiences that resonate with clients?
- Are you an autodidact, actively seeking the information needed to master your role and improve customer experiences?
Are you up to what we’re up to?
- Do you embrace challenges as a pathway for your own growth?
- Have you embraced difficult conversations with colleagues?
- Do you have a track record of providing feedback to peers and leaders to reach goals?
- Are you able to articulate what growth looks like for you?
Expectations for your first 90 days:
- Identifies the user activation point, initiating engagement with key product features upon the first process build.
- Demonstrates consultative skills by educating customers on property management best practices and use cases.
- Manages multiple one-to-one consulting projects concurrently, maintaining 90% project engagement.
- Tracks customer requests efficiently using Canny to ensure comprehensive development details, minimizing the need for repeated clarifications from the product team.
- Proactively proposes extensions following successful process implementations.
A day in the life of…
- Oversee implementations from start to finish, monitoring progress and resolving issues to meet deadlines.
- Focus on helping clients fully understand and benefit from using LeadSimple.
- Proactively identify and suggest improvements to streamline the implementation process, delivering insights to relevant teams promptly.
- Create an onboarding experience that fosters client success stories, facilitated and recorded by the Pilots.
- Seek client feedback to enhance satisfaction and retention, acting on insights to ensure expectations are met.
- Use a consultative approach to uncover unmet needs and propose new work that drives additional sales.
- Document client requests and recommend product enhancements to improve sales potential and satisfaction.
Perks:
- 8 Company Holidays + Week off at Christma
- 6 weeks Paid Time Off (5 weeks Vacation, 1 week Sick)
- 1 Volunteer day with the organization of your choice
- Birthday lunch on us
Important Safety Tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.