Relationship Officer

About the job

About Umba

Our mission entails providing accessible and cost-effective financial services across Africa, enabling our customers to take charge of their financial well-being. We are committed to seizing a unique opportunity to transform the financial landscape in Africa by harnessing the power of machine learning to develop intelligent, affordable financial products tailored for emerging markets. Our machine learning models are continuously improving, and we leverage AI and automation to deliver banking solutions at the lowest possible cost to our expanding customer base.

While our headquarters are located in San Francisco, we are experiencing rapid growth in Mexico, Nigeria, and Kenya, with plans to enter additional markets soon. O ur primary focus is to offer a comprehensive range of digital banking products through Android and iOS Apps, and we take pride in our culture of consistently surpassing customer expectations, which has fueled our rapid expansion.

We are actively seeking outstanding individuals who not only possess exceptional talent but also share our vision, determination, and sense of purpose. Join us in our endeavor to establish the largest neo-bank in Africa.

Job Summary

The direct sales representative actively interacts with prospective clients to market and sell a range of financial products. This person plays a crucial role in expanding the clientele,fostering revenue growth, and ensuring that customers have access to financial products and services tailored to their  requirements.

Responsibilities

Meeting Sales Targets: Working towards and achieving set sales goals, revenue targets, and other performance metrics within specified timeframes

Customer Engagement: Interacting directly with potential clients to understand their financial needs and objectives

Sales Presentations: Delivering effective sales presentations to communicate the features, benefits, and suitability of the bank's products to potential customers

Lead Generation: Actively seeking and identifying new leads to expand the customer base

Financial Consultation: Providing personalized financial advice and solutions based on the customer's financial situation and goals

Sales Negotiation: Negotiating terms and conditions, interest rates, and other relevant terms to successfully close financial deals

Compliance: Ensuring adherence to regulatory requirements and compliance standards in all sales activities

Relationship Building and Management: Establishing and maintaining strong relationships with clients to foster trust, follow up on collections, encourage repeat business, and enhance customer loyalty

Customer Service: Providing excellent post-sales support and addressing customer inquiries or concerns related to banking products and services

Requirements:

Hold a diploma from a recognized university in any field

Exhibit excellent communication, presentation, and customer service abilities

Experience working in a similar role with a credit lender/provider is Desirable

Demonstrate precision, attention to detail, and a cooperative, assertive nature, capable of working independently and providing effective solutions

Exhibit responsibility, reliability and skills to identify opportunities promptly

Be results-oriented and self-driven, with a proven track record of performance