Receptionist / Office Admin

1. Front Desk Management:

   • Welcome and assist students, staff, and visitors with professionalism and a friendly demeanor.

   • Answer and direct phone calls, emails, and inquiries to the appropriate departments.

   • Maintain a tidy and presentable reception area at all times.

2. Administrative Support:

   • Manage appointments, schedules, and meetings for the office.

   • Handle incoming and outgoing correspondence, including mail and courier services.

   • Maintain records and ensure proper documentation.

3. Student and Staff Assistance:

   • Provide general information about the school’s programs, services, and policies.

   • Direct students and staff to the relevant offices or resources within the school.

4. Coordination and Communication:

   • Coordinate with various departments to ensure seamless communication and support.

   • Assist in event planning, such as student orientation and school open days.

5. Problem Resolution:

   • Address concerns or complaints with a calm and professional approach.

   • Escalate unresolved issues to the appropriate personnel or department.

Qualifications:

• Diploma or Certificate in Business Administration, Front Office Operations, or a related field.

• At least 2 years of experience in a similar role, preferably in an educational institution or corporate environment.

• Proven experience handling administrative tasks and managing a busy reception area.

• Added Advantage: Knowledge of KASNEB and KNEC courses.

Skills:

• Excellent verbal and written communication skills.

• Proficiency in Microsoft Office Suite and other office management tools.

• Strong organizational skills and attention to detail.

• Ability to multitask and prioritize in a fast-paced environment.

• Professional appearance and demeanor.