Receptionist and Data Entry

Reporting to: Director

Location: Nairobi
Salary Range:

Key Accountabilities:

• Screen all incoming calls, mail, and other forms of correspondence, and disseminate them to relevant staff or departments.
• Set up and maintain efficient administrative electronic and physical filing systems, including programming files, statutory records, suppliers’ contracts, and other general correspondence.
• Capture and continuously update client information in the contact center database to indicate status.
• Perform secretarial duties such as taking minutes for internal meetings, typing reports and letters.
• Manage stores, office stationery, and general office presentability.
• Receive visitors and ensure respective staff are promptly advised of their arrival.
• Record and promptly communicate messages to the appropriate staff.
• Maintain the incoming and outgoing mail register for deliveries and postage, ensuring timely distribution of incoming and outgoing mail.
• Provide general administrative support to the Directors.
• Maintain staff movement and meeting room diaries.
• Coordinate replenishment of beverages and ensure beverages for meetings are organized and served promptly.
• Supervise office cleaners and ensure regular general cleaning is conducted.
• Accurately update the website and property portals by adding new property listings, amending changed listings, and removing outdated listings.
• Obtain approval from agents or clients before listing properties.
• Perform any other assignments as requested by management or your supervisor.

Client Management:

• Handle client enquiries and forward them to relevant team members in a timely manner.