Quality Assurance & Technical Trainer

About the job

This position is based in Nairobi, Kenya.

Mission:

The overall role is to support LGEEF SVC team by strengthening service infrastructure in East & Central Africa, increasing Distributor support. Must be able to operate with a high degree of urgency and integrity. Must have strong technical skills to be successful.

Key Responsibilities:

• Analyze, diagnose, design, plan, execute and evaluate service activity with available methods, procedures, tools, equipment and standards

• Analyzes and Monitors performance of Technical support

• Provide technical support & evaluating through performance.

• Reviewing and finding solution for Technical issues.

• Window for factory & Agents (Monitor product Quality/ Technical issues & inform the factory.)

• Field quality management, Technical support of theteam & Training

• SVC Bulleting, Provide efficient SVC to distributors and B2B sites, Mitigate and offer solution to customer requesting SVC support

• Return Control, Rework P/L

Qualification & Requirement

• Bachelor’s degree in Business related field

• Knowledge in consumer electronics

• Proficiency in MS Office applications with strong emphasis in Excel

• Technical Capability

• Excellent interpersonal, communication and presentation skills

• Able to manage multiple projects simultaneously and comfortable working in a fast-paced environment

• Strong analytical skills - able to understand and interpret data, make decisions based on data and solid business

Relevant Experience(s) & Duration – 2 ~ 3 Years of relevant Service Industry experience is required