Quality Assurance & Technical Trainer at LG Electronics Africa

Job Description

LG`s innovative technologies, unique products, and cutting-edge designs are an investment in the future. With global sales of USD 55.91 billion (KRW 59.04 trillion), LG comprises four business units ― Home Entertainment, Mobile Communications, Home Appliance & Air Solution, and Vehicle Components ― and is one of the world’s leading producers of flat panel TVs, mobile devices, air conditioners, washing machines and refrigerators. LG Electronics is a ENERGY STAR Partner of the Year. The history of LG Electronics has always been surrounded by the company’s desire to create a happier, better life. Pioneering in technology through LG’s innovative start and continuous growth, LG is becoming a faster and smarter global brand of the future. LG Electronics was established in and has since led the way into the advanced digital era thanks to the technological expertise acquired by manufacturing many home appliances such as radios and TVs. LG Electronics has unveiled many new products, applied new technologies in the form of mobile devices and digital TVs in the 21st century and continues to reinforce its status as a global company.

Role 

The overall role is to support LGEEF Service Team by strengthening service infrastructure in East & Central Africa increasing distributor support. Analyze, diagnose, design, plan, execute and evaluate service activity with available methods, procedures, tools, equipment and standards Analyzes and Monitors performance of Technical support Provide technical support & evaluating through performance. Reviewing and finding solution for Technical issues. Support agent’s to improve service Quality. Window for factory & Agents (Monitor product Quality/ Technical issues & inform the factory.) Field quality management Technical support of the team Technical Training of the field staff SVC Bulleting Provide efficient SVC to distributors and B2B sites Mitigate and offer solution to customer requesting SVC support

Qualifications

Bachelor’s degree in Business or Engineering related field Knowledge in consumer electronics Proficiency in MS Office applications with strong emphasis in Excel Technical Capability Excellent interpersonal, communication and presentation skills Able to manage multiple projects simultaneously and comfortable working in a fast-paced environment Strong analytical skills – able to understand and interpret data, make decisions based on data and solid business