Operations Manager – Kenya at Inkomoko

Job Description

Inkomoko’s vision is an Africa with thriving communities where young people and refugees are engaged, communities have access to relevant innovations for self-determination, and where African solutions are unleashed to solve African problems.

Summary

Inkomoko is seeking an experienced Operations Manager as the new lead in Kenya. Reporting to the Regional Director, with a very close working relationship with the Country Managing Director, the successful candidate will be responsible for ensuring that our admin & operational processes are efficient, cost-effective, and aligned with our organizational goals. This role requires a proactive leader with a strong background in operations management, exceptional organizational skills, and a commitment to our mission.

Responsibilities

Operational Strategy & Risk Mitigation

Adapt and Implement operational strategies and procedures to ensure efficiency and effectiveness in Inkomoko operations across the country Contribute to the development and implementation of operational growth plans Identify and address operational challenges and opportunities to enhance performance Ensure compliance with organizational policies, local regulations, and international standards. Identify potential risks and develop mitigation strategies to safeguard the organization’s clients, team, assets, and reputation.

Administration Management:

Manage and oversee the daily operations and facilities across all offices in the country, including office management, logistics, and facilities development and contracting Oversee the build of new facilities for Inkomoko’s growing operations, including site procurement, contractor management, design, etc. Implement fixes to the “Pain Points & Time Wasters” as developed in the Happiness Audit Implement and maintain administrative systems to improve efficiency and support strategic objectives.

Procurement:

Oversee the procurement processes across the country to ensure timely and cost-effective acquisition of goods and services Develop and manage vendor relationships, negotiate contracts, and ensure compliance with procurement policies. Monitor and analyze procurement activities to ensure Inkomoko applies social procurement standards (equitable demographics, environment, social, governance) to sourcing

Staff Supervision and Development:

Supervise Admin Staff in multiple offices across the country to ensure smooth and efficient office operations, and ensure compliance with organizational standards. Lead, mentor, and develop Admin & Procurement Officers and other support staff Conduct regular performance evaluations and provide Radical Candor feedback Identify training needs and opportunities for staff development to enhance skills Hold regular meetings with all admin staff to ensure team cohesiveness

Budget and Financial Management:

Manage operational budgets in collaboration with the finance department and managing director Monitor expenditures and ensure adherence to budgetary constraints. Prepare and present regular reports on operational performance, budget utilization, and cost-saving initiatives.

WHO WE ARE LOOKING FOR:

Successful candidates will embody our organizational culture and mission to support entrepreneurs. Our work environment is fast-paced, positive, solutions-oriented, and we have very high standards.

Qualifications Include:

A true customer-service mindset to support employees for effective delivery of Inkomoko’s program work Bachelor’s degree in Business Administration, Operations Management, or a related field Minimum of 7 years of experience in operations management, preferably within a social enterprise or similar environment. Proven experience in managing multi-site operations and supervising diverse teams. Excellent leadership, highly communicative, with strong interpersonal skills. One East African language preferred. Strong analytical and problem-solving skills, with a focus on driving continuous improvement and cost-savings strategies Proficiency in procurement software, such as ERP systems, e-procurement platforms, and MS Office Socially responsible operational experiences are strongly preferred, including processes which favor small-businesses, women and refugee-run businesses, and green business.