Operations Manager

Locations: 

1. Nakuru

2. Kitui/Machakos

3. Eldoret

4. Kisii/Migori

5. Eldoret

6. Mombasa

7. Kakamega

8. Kilifi/Malindi

9. Bungoma

10. Nyeri

11. Nairobi

Responsible To: C.E.O
OVERALL JOB PURPOSE:

Primary job responsibilities of Operations Manager would include:
1.    Coordinate with Regional expansion team to establish country office expeditiously
2.    Master the unique operating model and ensure the principles of the model permeate throughout the organization, with full alignment of all team members
3.    Lead and motivate team members to advance employee’s sense of ownership and commitment and enable them achieve targets
4.    Consistently challenge team members to operate the model at the very highest level
5.    Maintain field presence to develop camaraderie with field teams and to get a first-hand perspective of the model’s performance on ground
6.    Identify expansion opportunities for the business across Kenya and develop execution plan for successful expansion
7.    Set sales and NPL targets and cascade across the organization to align incentives
8.    Always maintain view of financial position to ensure provision of adequate cash flow for day-to-day working and in compliance with statutory requirements and reporting
9.    Develop and maintain relationships with key partners and stakeholders such a regulators and technology providers

Qualifications:
•    Over 5 years of management or executive work experience in the Finance or Telecommunication (Sales & Distribution) industry
•    At least a Bachelor’s Degree
•    Must be Kenyan and of Kenyan descent
•    Highly organized self-starter with grit, determination and passion for hard work
•    Fast and willing learner who is adaptable to a unique SME lending model
•    Capacity and stamina for continuous days of long hours of both general management and field work
•    Resilient and remains calm and deliberate under conditions of stress
•    Motivator with strong people management capabilities
•    Eye for mass and middle market business opportunities
•    Strong analytical background
•    Well-networked across a diverse range of people and groups in Kenya
•    Strong Communication and People Management, interpersonal and influencing skills to build strong business relationships, foster stakeholder engagement, create new partnerships and drive culture of team-oriented collaboration
•    Meeting other Fit and Proper Requirements for a Responsible person as set out by regulators