Operations Manager - Field Operations (Location: Chuka)
Swift Broadband Limited
Management & Business Development
Job Summary
We are seeking a dynamic and experienced Operations Manager to take the lead in our field operations. In this pivotal role, you will ensure that our services are delivered with excellence, overseeing everything from fleet management to task prioritization. If you thrive in a fast-paced environment and are excited by the opportunity to make a tangible impact, this is the role for you.
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 2 years
Job Description/Requirements
About Us:
At Swift Broadband Limited, we are passionate about connecting communities through world-class internet services. As a fast-growing ISP, we are dedicated to bringing reliable, high-speed internet to neglected areas and empowering individuals and businesses. Join us in our mission to make a real difference, one connection at a time.
Why Join Us?
● Impactful Work: Be a part of a company that is transforming lives by providing essential internet services to under-served communities.
● Growth Opportunities: With our rapid expansion, you'll have the chance to grow alongside us, taking on new challenges and advancing your career.
● Innovative Environment: Work in a forward-thinking company that values innovation and encourages creative problem-solving.
Key Responsibilities:
● Fleet Management: Oversee and manage the deployment, maintenance, and scheduling of the company's fleet to ensure timely operations.
● Task Prioritization: Strategically prioritize and delegate tasks to field teams, ensuring optimal use of resources.
● Lead Management: Take charge of managing the lead pipeline by prioritizing and strategizing which opportunities to pursue. You’ll decide how to allocate resources, manage the pipeline, and identify key areas for expansion to maximize growth and efficiency.
● Team Leadership: Inspire and manage field engineers, fostering a culture of excellence and accountability.
● Field Operations Oversight: Ensure smooth daily operations, handle any challenges that arise, and maintain high service standards.
● Stakeholder Communication: Serve as the primary point of contact between field teams, headquarters, and external stakeholders, ensuring clear and effective communication.
● Compliance: Ensure all field operations adhere to industry standards and regulatory requirements.
Requirements:
● Proven experience in a similar role within a fast-paced environment.
● Must be physically present at our headquarters in Chuka and have the ability to travel on short notice as required.
● Strong leadership and team management skills.
● Proficiency in using project management tools (e.g., Jira, Asana) and ticketing systems.
● Excellent problem-solving and crisis management skills.
● Outstanding communication skills, both written and verbal.
Desirables:
● Bachelor's degree in a related field.
● Experience in the ISP industry.
● Basic understanding of technical aspects of ISP services, with knowledge of FTTH.
● A valid driving license.
● Familiarity with the Chuka region and surrounding areas.
Important: Only applicants who meet the above criteria will be contacted.
What We Offer:
● Competitive salary and benefits.
● A dynamic and innovative work environment.
● Opportunities for professional growth and development.
● The chance to be a part of a company that is making a difference in under-served communities.
How to Apply:
If you are ready to take on a rewarding challenge and believe you have what it takes to succeed in this role, we want to hear from you. Please submit your CV and a cover letter detailing your relevant experience and ability to be present in Chuka
Application Deadline: 31st August
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