Operations Intern
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Job summary
Short-Term Rentals & Guest Experience We’re hiring 2 Operations Interns to join our short-term rental business. This is for people who are sharp, reliable, fast, and eager to learn. You’ll work directly in the day-to-day running of the business: communicating with guests, helping manage properties, solving issues, supporting field operations, and helping us grow. This is not a passive internship. It’s for people who like responsibility and can handle real work.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Internship & Graduate - 9 to 5
Applicant Location:
Nairobi, Kenya
Job descriptions & requirements
What you’ll do
- Reply to guests on Airbnb, WhatsApp, phone, and email
- Help coordinate check-ins, check-outs, cleaning, and maintenance
- Support property inspections and quality checks
- Keep owners updated on bookings and property issues
- Help with marketing, content, and social media support
- Assist in bringing in new properties and business opportunities
- Keep records organized and support daily operations
Who this role is for
- Reliable and can be trusted to follow through
- Calm under pressure and able to solve problems quickly
- Strong communicator in spoken and written English
- Hands-on and comfortable moving between the office and properties
- Proactive and able to spot problems early
- Detail-oriented
- Hungry to learn and grow fast
This role is probably not for you if:
- You need constant supervision
- You are slow to reply or struggle with follow-up
- You do not enjoy fast-paced work
- You are not comfortable being in the field when needed
- You are looking for a relaxed or routine internship
Requirements
- Own laptop
- Reliable smartphone
- Stable internet and airtime/data
- Flexibility with working hours, including some weekends or evenings when needed
- Willingness to travel to properties when required
- Strong English communication
Nice to have
- Experience in hospitality, customer service, real estate, or sales
- Social media or content creation skills
- Knowledge of the local property market
Pay
- KES 15,000/month to start
- After 2 months, strong performers may move to KES 30,000/month
- Clear growth path for people who prove themselves
How to apply
- Your CV
- A short message on why you’re a strong fit
- One real example of a time you handled pressure well
We are looking for people with energy, ownership, speed, and professionalism.
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