Operations Director – Online Betting Company

Experience Level: Senior (8+ years in a similar industry)

Role Overview:

We are seeking an experienced and dynamic Operations Manager/Director to lead and optimize our operational processes in Kenya. The ideal candidate will have extensive experience in the online betting industry, a deep understanding of the Kenyan market, and the strategic vision to drive efficiency, compliance, and business growth.

Key Responsibilities:

Strategic Operations Management:

Develop and implement operational strategies to optimize company performance and ensure seamless service delivery.

Monitor industry trends and competition to identify opportunities and mitigate risks.

Market Understanding:

Utilize in-depth knowledge of the Kenyan betting landscape to align operations with market demands and regulatory requirements.

Develop strategies to enhance customer acquisition and retention specific to the Kenyan market.

Regulatory Compliance and Tax Management

Ensure full compliance with Kenyan betting, gaming, and taxation laws, collaborating closely with relevant regulatory and tax authorities.

Maintain up-to-date knowledge of changes in local regulations, ensuring the business remains compliant and operationally sound.

Oversee the timely and accurate preparation and submission of tax returns and compliance documents in line with Kenyan law.

Product Management

Oversee product development, ensuring alignment with market trends and customer preferences.

Collaborate with product and tech teams to refine existing offerings and introduce innovative solutions tailored to the Kenyan market.

Ensure seamless integration of product updates and improvements into operational workflows.

Team Leadership:

Oversee, mentor, and manage cross-functional teams to achieve organizational objectives.

Foster a high-performance culture through goal setting, regular evaluations, and professional development.

Customer Experience and Retention:

Work closely with customer support and marketing teams to improve the overall user experience.

Analyze customer feedback to continuously refine operational strategies.

Data and Performance Analytics:

Leverage data-driven insights to evaluate operational performance and drive decision-making.

Establish key performance indicators (KPIs) and regularly review progress against set goals.

Financial Oversight:

Collaborate with finance teams to manage budgets and ensure cost-effective operations.

Identify areas for revenue growth and operational cost savings.

Qualifications:

A Bachelor’s degree in Business Administration, Operations Management, or a related field. A Master’s degree is a plus.

A minimum of 8 years of senior managerial experience in the online betting or gaming industry.

Deep understanding of the Kenyan market, including customer behavior, cultural nuances, and regulatory environment.

Proven track record of implementing successful operational strategies and driving business growth.

Strong analytical, organizational, and problem-solving skills.

Excellent communication and interpersonal skills, with the ability to lead and inspire teams.

Proficiency in using modern operational tools and technology to streamline processes.

What We Offer:

Competitive salary and benefits package.

Opportunity to lead in a dynamic and fast-growing industry.

A collaborative and innovative work environment.