Office Administrator and Sales Representative, Malindi office

Job Summary:

The Office Administrator and Sales Representative will manage the daily operations of Gateway Homes' Malindi office while also engaging in the sales process for our properties. This dual-role position requires strong administrative skills, sales acumen, and the ability to effectively coordinate activities to ensure office efficiency and compliance with company policies.

Job Description:

Company Overview: Gateway Homes is a leading property sales company dedicated to providing top-tier real estate services. We pride ourselves on our ability to match clients with their perfect homes through expert consultation and comprehensive customer support.

Key Responsibilities:

Office Administration:

● Coordination and Compliance:

○ Coordinate activities throughout the Malindi office to ensure efficiency and maintain compliance with company policies.

○ Supervise site managers, equally dividing responsibilities to improve performance.

● Management Support:

○ Manage agendas, travel plans, and appointments for upper management within the region.

○ Manage emails, letters, packages, phone calls, and other forms of correspondence.

● Bookkeeping and Budgeting:

○ Support bookkeeping and budgeting procedures for the Malindi office.

○ Create and update databases and records for financial information, personnel, and other data.

● Office Supplies:

○ Track and replace office supplies as necessary to avoid interruptions in standard front office procedures.

● Reporting and Proposals:

○ Submit reports and prepare proposals and presentations as needed.

○ Assist colleagues whenever there is an opportunity to do so.

Sales Responsibilities:

● Lead Management:

○ Call and vet incoming leads to assess their potential and interest in Gateway Homes' properties.

○ Gather and document relevant information from leads to determine their needs and preferences.

○ Prioritize and qualify leads based on predefined criteria and forward high-potential leads to property consultants.

● Customer Service:

○ Provide accurate information about Gateway Homes' properties and services to prospective clients.

○ Answer inquiries and resolve issues promptly, ensuring a positive experience for all leads.

● Communication:

○ Maintain clear and effective communication with leads through phone calls and follow-up emails as necessary.

● Team Collaboration:

○ Participate in regular team meetings to discuss lead management strategies and improve processes.

Requirements:

● Education and Experience:

○ A degree or diploma in a related field is a plus.

○ Previous experience in office administration, call center, customer service, or sales roles is highly desirable.

● Skills and Abilities:

○ Excellent verbal and written communication skills.

○ Strong interpersonal skills with the ability to build rapport quickly.

○ Ability to manage and prioritize multiple leads effectively.

○ High level of attention to detail and organizational skills.

● Other Requirements:

○ Must have a reliable phone for making calls; airtime will be provided by the company.

○ Punctuality and the ability to adhere to a fixed work schedule.

○ A proactive and positive attitude with a willingness to learn and adapt.

Benefits:

● Competitive basic salary with opportunities for growth based on performance.

● Performance-based bonuses.

● Airtime provided for all work-related calls.

● Opportunities for career advancement within the company.

● Comprehensive training and support.