1 month ago
Job Summary
The incumbent will be responsible for executing 24 hour Network Health surveillance and alarm reporting utilizing network monitoring and surveillance Tools.
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 2 years
Job Description/Requirements
Region: Nairobi
Reporting to: NMC Shift Team Leader
Business Unit: Technology
Who We Are
Telkom is a technology company that provides integrated solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data/connectivity, digital financial services, as well as network services. Powered by its vast fiber optic infrastructure, it is also a major provider of wholesale carrier-to-carrier traffic, within the country and the region.
Role Purpose:
Reporting to Shift Team Leader- NMC, the incumbent will be responsible for executing 24 hour Network Health surveillance and alarm reporting utilizing network monitoring and surveillance Tools. This is a key role in the overall execution of the Technology strategy and will require a keen eye for Monitoring real time our telecommunication networks.
Key Duties and Responsibilities
• 24/7 Rota monitoring of GSM, Transmission, other Networks elements.
• Exhibit familiarity with the use of basic network monitoring tools: Lansupport, Netnumen, Cacti, I Manager, Huawei U2000
• Perform initial analysis to localize issues and restore if possible (1st corrective maintenance).
• Management of Trouble Tickets (TT) and Fault Escalation to the relevant technical staff.
• Perform Faults management by coordinating support resources;. Ensure timely resolution to trouble tickets
• Notification to keep management and other business units informed during system outages with reference to priority of the fault (Priority Matrix).
• Ensure timely follow up with customers via mails or phone calls on complains raised to NOC
• Producing reports and prepares dashboards on the network status and sending the same to all intended recipients as per the company laid down structures.
• Facilitate implementation of planned activities as per Change management directives i.e. by ensuring that implementers adhere to the Change management terms and conditions.
• Coordinate with Other partner NOCs on fault management
• .Ensure performance of preventive and maintenance procedures on all nodes on the network.
Academic background & Professional Knowledge:
• Bachelors Level Engineering Degree or equivalent in Electrical and Electronics, Telecommunications (Transmission)
• Minimum 2 years’ experience as a transmission engineer
• 2 years’ experience in a DWDM fibre optic transmission equipment an added advantage.
Here Are The Skills We Are Looking For:
• Highly skilled telecommunication engineer able to competently resolve issues on fiber optic equipment & DWDM technologies
• Highly skilled telecommunication engineer able to competently resolve issues on fiber optic equipment & DWDM technologies
• Excellent in time management, analytical and communication skills
• Working knowledge of the Microsoft Office Tools
• Familiarity with internal and external SLA’s, escalation matrix and governance
How to Apply:
Applications should be sent by providing an updated Curriculum Vitae (CV) before 3rd March 2025 including details of your current telephone contacts and names of three referees.
Please note, only shortlisted candidates will be contacted. Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.
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