Network & Security & OSS Support Engineer

Work Relationship:

Reports to the Maintenance Manager.

Key Responsibilities:

• Develop and maintain strong relationships with users and vendor technical management/teams.
• Produce network implementation and migration plans.
• Produce High-Level Design (HLD) and Low-Level Design (LLD) with the best architecture to support OCC services.
• Familiarity with IP/IP + POL network concepts and principles.
• Summarize and explain troubleshooting cases.
• Pass required exams and attend necessary training.
• Maintain good communication and relationships with vendors and users.
• Willingness to travel for long periods away from base.
• Roll out and complete acceptance of new IP products.
• Provide 24/7 standby support for onsite/remote assistance as required.
• Share technical case experiences and lessons learned.
• Develop security policies and procedures aligned with industry standards and best practices.

Job Requirements:

Education:

• Bachelor’s degree or higher in Electronic/Computer Engineering or Telecommunications.

Specialization:

• Huawei Certification (HCIA/HCIP), Cisco Certification (CCIP/CCIE), Juniper Certification (JNCIP/JNCIE), or equivalent experience.
• ITIL, COBIT, or Service IT Management Certification.

Experience:

• 1–2 years of experience in:
• Packet switching, IP, IPRAN, Wi-Fi, Metro networks, GPON, FTTx, and firewalls.
• Strong experience with Huawei, Cisco, or Juniper products.
• Maintenance and familiarity with OSS/NMS tools.
• Data configuration and commissioning of campus networks.
• Core network commissioning and acceptance testing (under guidance).
• Network management and Operation Support Systems (OSS).
• Vulnerability assessments and disaster recovery planning for cyberattacks or data breaches.

Knowledge and Skills:

• Understanding of IP & GPON network architecture, interfaces, and protocols.
• Basic troubleshooting skills (under guidance).

Competency Requirements:

• Must be committed and able to interact at all levels.
• Perform other duties as required.

Working Environment/Conditions:

• Computer-based working environment.
• Standby duties are required.

Remuneration:

Salary Range: 50,000–80,000 KES per month.

Application Process:

If you meet the above requirements, send your application and a comprehensive Curriculum Vitae (CV) 

Include:

• Qualifications,
• Present position,
• Contact details,
• Names of 3 referees.