Medical Secretary – EHS Fertility

Patient Coordination & Front Desk Management:

· Be the first point of contact for patients—greet, screen, and direct them to the appropriate provider with warmth and professionalism.

· Manage patient appointments, consultations, diagnostic tests (e.g., ultrasounds, blood tests, fertility assessments), and treatment cycles efficiently to minimize waiting times.

· Ensure smooth patient flow by coordinating with nurses, doctors, and lab staff.

· Provide clear instructions to patients regarding pre- and post-procedure guidelines.

· Maintain and update patient records with high confidentiality and accuracy.

Physician & Clinic Support:

· Maintain the physicians' schedules, ensuring timely patient consultations, procedures, and professional meetings.

· Assist in medical documentation, dictation, and transcription of patient histories, reports, and treatment summaries.

· Facilitate referrals to specialists and coordinate multidisciplinary care plans as needed.

· Prepare consultation rooms and ensure all necessary documents, lab reports, and diagnostic results are available before each appointment.

Billing, Insurance, & Compliance:

· Process patient payments and handle insurance claims and authorizations for fertility treatments.

· Ensure accurate billing and follow-up on outstanding accounts to maintain revenue flow.

· Maintain compliance with medical regulations, data security protocols, and clinic policies.

Marketing & Patient Engagement:

· Actively promote fertility services and patient education through digital platforms and in-clinic materials.

· Support the clinic’s marketing efforts, including organizing fertility awareness events, open days, and patient engagement campaigns.

· Assist in managing clinic social media inquiries and patient support messages when needed.

Administrative & IT Support:

· Maintain electronic medical records (EMR) and ensure all data entry is accurate.

· Support CRM (Customer Relationship Management) tools for tracking patient interactions and follow-ups.

· Handle clinic communications—emails, phone calls, WhatsApp inquiries—promptly and professionally.

· Ensure the clinic is well-stocked with medical and office supplies.

Qualifications & Skills:

•  Diploma/Degree in Medical Office Administration, Healthcare Management, or a related field.
•  Minimum 2-3 years of experience in a medical/healthcare facility, preferably in OB-GYN, fertility, or reproductive health.
•  Strong knowledge of medical terminology, fertility treatments, and reproductive healthcare services.
•  Excellent organizational skills with the ability to multitask in a fast-paced clinical environment.
• Tech-savvy—experience with EMR systems, scheduling software, and Microsoft Office.
• Customer service-oriented with excellent communication skills and empathy towards patients undergoing fertility treatments.
• Ability to handle confidential patient information with discretion and professionalism.
• Experience in medical billing, insurance claims, and financial reconciliation is a plus.

Why Join EHS Fertility?

• Work in a supportive and progressive fertility clinic dedicated to transforming lives.
• Be part of a team that values patient-centered care and innovation.
• Opportunities for growth and professional development.
• Play a crucial role in helping couples achieve their parenthood dreams.

How to Apply:

Interested candidates should send their CV, credentials and a brief cover letter to info@ehsfertility.com with the subject "Medical Secretary – EHS Fertility" and a MANDATORY  30 seconds video on why we should hire you.