Medical Secretary – EHS Fertility
ESIS HEALTH SERICES
Health & Safety
Job Summary
EHS Fertility is a modern, patient-centered fertility clinic dedicated to providing compassionate and expert reproductive healthcare. We are seeking a proactive and detail-oriented Medical Secretary to support our physicians, enhance patient experience, and ensure smooth clinic operations. This role requires exceptional organizational skills, patient service excellence, and a strong understanding of medical administration within a fertility and reproductive health setting.
- Minimum Qualification : Diploma
- Experience Level : Mid level
- Experience Length : 2 years
Job Description/Requirements
Patient Coordination & Front Desk Management:
· Be the first point of contact for patients—greet, screen, and direct them to the appropriate provider with warmth and professionalism.
· Manage patient appointments, consultations, diagnostic tests (e.g., ultrasounds, blood tests, fertility assessments), and treatment cycles efficiently to minimize waiting times.
· Ensure smooth patient flow by coordinating with nurses, doctors, and lab staff.
· Provide clear instructions to patients regarding pre- and post-procedure guidelines.
· Maintain and update patient records with high confidentiality and accuracy.
Physician & Clinic Support:
· Maintain the physicians' schedules, ensuring timely patient consultations, procedures, and professional meetings.
· Assist in medical documentation, dictation, and transcription of patient histories, reports, and treatment summaries.
· Facilitate referrals to specialists and coordinate multidisciplinary care plans as needed.
· Prepare consultation rooms and ensure all necessary documents, lab reports, and diagnostic results are available before each appointment.
Billing, Insurance, & Compliance:
· Process patient payments and handle insurance claims and authorizations for fertility treatments.
· Ensure accurate billing and follow-up on outstanding accounts to maintain revenue flow.
· Maintain compliance with medical regulations, data security protocols, and clinic policies.
Marketing & Patient Engagement:
· Actively promote fertility services and patient education through digital platforms and in-clinic materials.
· Support the clinic’s marketing efforts, including organizing fertility awareness events, open days, and patient engagement campaigns.
· Assist in managing clinic social media inquiries and patient support messages when needed.
Administrative & IT Support:
· Maintain electronic medical records (EMR) and ensure all data entry is accurate.
· Support CRM (Customer Relationship Management) tools for tracking patient interactions and follow-ups.
· Handle clinic communications—emails, phone calls, WhatsApp inquiries—promptly and professionally.
· Ensure the clinic is well-stocked with medical and office supplies.
Qualifications & Skills:
- Diploma/Degree in Medical Office Administration, Healthcare Management, or a related field.
- Minimum 2-3 years of experience in a medical/healthcare facility, preferably in OB-GYN, fertility, or reproductive health.
- Strong knowledge of medical terminology, fertility treatments, and reproductive healthcare services.
- Excellent organizational skills with the ability to multitask in a fast-paced clinical environment.
- Tech-savvy—experience with EMR systems, scheduling software, and Microsoft Office.
- Customer service-oriented with excellent communication skills and empathy towards patients undergoing fertility treatments.
- Ability to handle confidential patient information with discretion and professionalism.
- Experience in medical billing, insurance claims, and financial reconciliation is a plus.
Why Join EHS Fertility?
- Work in a supportive and progressive fertility clinic dedicated to transforming lives.
- Be part of a team that values patient-centered care and innovation.
- Opportunities for growth and professional development.
- Play a crucial role in helping couples achieve their parenthood dreams.
How to Apply:
Interested candidates should send their CV, credentials and a brief cover letter to info@ehsfertility.com with the subject "Medical Secretary – EHS Fertility" and a MANDATORY 30 seconds video on why we should hire you.
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