Marketer/Customer Care Representative for Airbnb Apartments
Diaspora Design Build Ltd
Marketing & Communications
Job Summary
This role requires a combination of marketing skills, customer service excellence, and property management know-how to ensure a seamless and enjoyable experience for our guests while maximizing occupancy and revenue.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Country: Rwanda Kigali
Job Summary:
We are seeking a dynamic and customer-focused Marketer/Customer Care Representative to join our team. The ideal candidate will be responsible for managing the marketing and customer service aspects of our Airbnb properties. This role requires a combination of marketing skills, customer service excellence, and property management know-how to ensure a seamless and enjoyable experience for our guests while maximizing occupancy and revenue.
Key Responsibilities:
Marketing:
1. Develop and Implement Marketing Strategies:
o Create and execute marketing campaigns to promote Airbnb listings.
o Use social media, email marketing, and other digital platforms to reach potential guests.
o Optimize listing descriptions, photos, and pricing to attract bookings.
2. Content Creation:
o Produce high-quality content, including photos, videos, and written descriptions for listings.
o Keep all listings up-to-date with accurate information and engaging content.
3. Market Analysis:
o Analyze market trends and competitor offerings to adjust marketing strategies and pricing.
o Identify new opportunities for attracting guests and increasing bookings.
Customer Care:
1. Guest Communication:
o Respond promptly and professionally to guest inquiries and booking requests.
o Provide guests with detailed information about the property, check-in/out procedures, and local attractions.
2. Problem Resolution:
o Address and resolve guest complaints and issues promptly to ensure a positive experience.
o Coordinate with cleaning and maintenance teams to address any issues reported by guests.
3. Guest Experience:
o Ensure all guest needs are met and expectations exceeded.
o Provide personalized recommendations and concierge services as needed.
Property Management:
1. Quality Assurance:
o Conduct regular inspections to ensure properties are well-maintained and meet quality standards.
o Oversee the work of cleaning and maintenance staff to ensure timely and efficient service.
2. Inventory Management:
o Manage supplies and amenities to ensure properties are well-stocked.
o Track and reorder supplies as necessary to avoid shortages.
Qualifications:
Education:
o Bachelor’s degree or Diploma in Marketing, Hospitality, Business Administration, or a related field preferred.
Experience:
o Proven experience in marketing, customer service, or hospitality management.
o Experience with Airbnb or similar short-term rental platforms is a plus.
Skills:
o Must be able to speak in English and French fluently.
o Strong marketing and digital marketing skills.
o Excellent communication and interpersonal skills.
o Problem-solving abilities and attention to detail.
o Ability to multitask and manage time effectively.
o Familiarity with property management software and tools.
Additional Requirements:
- Flexibility to work weekends and holidays as needed.
- Ability to work in a fast-paced environment.
- Strong understanding of the Airbnb platform and guest expectations.
If you are passionate about hospitality, marketing, and creating memorable guest experiences, we would love to hear from you. Apply now to join our team and help us create exceptional stays for our guests!
Please send your resume/CV Before 31st September 2024 ;
admin@diasporadesignbuild.com or eunice@diasporadesignbuild.com
Important Safety Tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
