Manager - Nanyuki
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Job summary
Oversee day-to-day hotel/restaurant operations
Min Qualification:
Diploma
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Job descriptions & requirements
Job Description
Oversee day-to-day hotel/restaurant operations
Supervise, train, and schedule staff
Ensure high standards of customer service and guest satisfaction
Manage budgets, expenses, and revenue targets
Monitor inventory, supplies, and procurement
Ensure compliance with health, safety, and hygiene regulations
Handle customer complaints and resolve issues professionally
Coordinate with suppliers and vendors
Implement marketing and promotional strategies
Prepare operational reports and performance reviews
Requirements
Supervise, train, and schedule staff
Ensure high standards of customer service and guest satisfaction
Manage budgets, expenses, and revenue targets
Monitor inventory, supplies, and procurement
Ensure compliance with health, safety, and hygiene regulations
Handle customer complaints and resolve issues professionally
Coordinate with suppliers and vendors
Implement marketing and promotional strategies
Prepare operational reports and performance reviews
Requirements
- Diploma or Degree in Hospitality Management, Business Administration, or related field
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Customer service orientation
- Financial and business acumen
- Problem-solving and decision-making skills
- Ability to work under pressure and manage multiple tasks
- Knowledge of hospitality systems (POS, reservations, etc.)
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