Loan Manager

• Team Leadership & Supervision: Manage a team of loan representatives, providing guidance, training, and support to ensure they meet performance targets and adhere to company policies.
• Loan Processing Oversight: Ensure all loan applications are processed efficiently and in accordance with company guidelines, reviewing loan applications for completeness and accuracy.
• Risk Management: Monitor loan disbursements and repayments to minimize defaults. Implement effective risk management practices to ensure that the company’s loan portfolio remains healthy.
• Collections Management: Oversee the collections process, ensuring timely and efficient collection of overdue loans. Work with loan representatives to manage delinquent accounts and implement recovery strategies.
• Client Relationship Management: Build strong relationships with clients, especially key accounts, and address any high-level customer concerns or disputes.
• Policy & Compliance Management: Ensure all lending activities comply with local regulatory requirements, industry standards, and company policies. Regularly review and update lending policies to reflect changes in the market and legal environment.
• Reporting & Documentation: Prepare regular reports on loan performance, including disbursements, collections, defaults, and any potential risks. Present findings to the management team.
• Loan Product Development: Work with senior management to design, modify, or improve loan products to meet the needs of customers and align with market trends.
• Budget & Forecasting: Prepare budgets, financial forecasts, and plans for the loan portfolio, ensuring profitability and growth.
• Customer Support: Handle complex customer issues escalated by loan representatives, ensuring that customers receive prompt resolutions to their concerns.
• Staff Training & Development: Identify training needs for the loan team and coordinate training sessions to enhance team skills and knowledge.

Qualifications:

• Minimum Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
• At least 5 or more  years of experience in microfinance, microlending  or financial services, with at least 2 years in a managerial position.
• Strong knowledge of loan products, financial analysis, risk management, and collections procedures.
• Proven track record in managing loan portfolios and meeting organizational targets.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Familiarity with regulatory frameworks governing micro-lending in Kenya.
• Proficient in financial software and Microsoft Office Suite.

Key Attributes:

• Leadership: Ability to motivate and manage a team effectively.
• Strategic Thinker: Ability to assess and improve lending operations with a long-term focus.
• Risk-Aware: Strong understanding of financial risks and ability to develop strategies to mitigate them.
• Customer-Centric: Focused on customer satisfaction and maintaining strong relationships.
• Results-Oriented: Driven by achieving targets and ensuring operational efficiency.

Salary: Competitive, based on experience + performance bonuses