Sales Development Representative

ABOUT THE COMPANY

We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.

JOB SUMMARY

Appointment Setter Job Description: Seeking a motivatedand energetic Appointment Setter (Sales Development Representative) to jointheir dynamic sales team. The SDR plays a crucial role in generating newbusiness opportunities by qualifying leads, initiating contact, andestablishing relationships with potential clients. Must have excellentcommunication skills, a proactive approach to lead generation, and the abilityto collaborate effectively with the sales team.

RESPONSIBILITIES

Responsibilities:·         Lead Generation: Identify and qualify potential leads through various channels, including online research, inbound inquiries, and targeted outreach.·         Outreach: Initiate contact with leads via phone calls, emails, and social media, including leveraging LinkedIn connections, to introduce our products or services.·         Qualification: Assess the needs, budget, and decision-making authority of leads to determine their suitability for our offerings.·         Product Knowledge: Develop a deep understanding of our products or services to effectively communicate key features and benefits.·         Appointment Setting: Collaborate with the sales team to schedule appointments and hand over qualified leads for further engagement.·         CRM Management: Update and maintain accurate records of leads, activities, and interactions in the customer relationship management (CRM) system.·         Follow-up: Conduct timely and strategic follow-up communication with leads to nurture relationships and move them through the sales funnel.·         Sales Support: Provide support to the sales team by supplying them with well-qualified leads and relevant information.·         Reporting: Prepare regular reports on lead generation activities, conversion rates, and areas for improvement.Collaboration: Work closely with the marketing team to align lead generation strategies with overall sales and marketing objectives.Requirements:·         Experience: Proven experience as a Sales Development Representative or in a similar lead generation role, on a medical field if they have knowledge of marketing that is a plus. Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and a strong grasp on how to have engaging conversations.·         Persistence: Demonstrated persistence in reaching out to leads and overcoming objections to qualify them successfully.·         Customer Focus: Customer-centric approach with a focus on building positive initial relationships with potential clients.·         Organization: Strong organizational and multitasking abilities to manage multiple leads and tasks simultaneously.·         Team Player: Collaborative mindset with the ability to work effectively within a sales and marketing team. - Initiative: Proactive and self-motivated with the ability to take initiative in lead generation and qualification activities.·         Time Management: Effective time management skills to prioritize tasks and meet lead generation goals.·         Tech Proficiency: Comfortable using CRM software, sales tools, and other relevant technologies.·         Soft Skills: Strong communication skills, punctuality, collaboration, diligent follow-up, and self-accountability.·         Campaign Management: Ability to deliver a 60-day email and phone call outreach campaign

REQUIRED SKILLS

Sales management, Call center management, Marketing, Internal communication, Public Relations, Verbal communication

REQUIRED EDUCATION

Bachelor's degree