Last Mile Delivery Optimization Specialist

Location: Nairobi, Kenya

​​About the role:
The Last-Mile Delivery Optimization Specialist at Sun King will be in charge of analysing and improving our last-mile delivery strategies. This role will focus on enhancing efficiency, reducing costs, and improving agent and customer satisfaction through better routing planning and logistics management. Department Operations Employment Type Permanent - Full Time Location Kenya Workplace type Hybrid

What you would be expected to do:

Assess current last-mile delivery processes and identify areas for improvement. Evaluate delivery data and agent feedback to identify bottlenecks and inefficiencies. Develop and implement optimization strategies for stock delivery to agents and customers. Oversee the management of transport assets, including motorcycles, during the initial stages of the pilot programs. Process Optimization: Develop and refine order management, inventory control, and delivery routing processes to improve efficiency and reduce costs. Stakeholder Engagement: Work closely with sales agents, cluster leaders, and retail operations teams to comprehend their needs and ensure seamless delivery processes. Performance Monitoring: Implement KPIs and dashboards to monitor the performance of last-mile delivery operations. Use these metrics to drive continuous improvement. Cost Management: Identify hidden costs and implement strategies to reduce them. Ensure that delivery expenses align with budget forecasts. Training and Assistance: Provide training and assistance to Field team members involved in last-mile delivery operations. Technology Integration: Leverage technology solutions (e.g., delivery tracking software) to enhance the visibility and efficiency of delivery operations.

You would be a strong candidate if you:

Hold a bachelor’s degree in Supply Chain Management, Operations, Business Administration, or a related field. Have good grasp and experience in logistics, supply chain management, or last-mile delivery operations. Possess strong analytical skills with the ability to interpret complex data and make data-driven decisions. Have excellent project management skills with a track record of successfully steering process improvement initiatives. Are experienced in working with third-party delivery vendors and negotiating contracts. Are proficient in using logistics and delivery management software. Possess strong communication and stakeholder management skills. Have the ability to work in a fast-paced, dynamic environment.

What Sun King Offers (in addition to compensation and statutory benefits):

Professional growth in a dynamic, rapidly expanding, high-social-impact industry An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet. A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.

Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Centre for Leadership.

We place great importance on sustaining a diverse, inclusive work environment.  We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, colour, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.

About Sun King

Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month. Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash. Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.

Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter. From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.