- Minimum Qualification :
- Experience Level : Entry level
Job Description/Requirements
ABOUT THE COMPANY
At Teleperformance, we provide industry-leading customer experiences and digitally powered business services for the world’s best brands. A globally diverse and inclusive company, we are a work family of more than 420,000 serving more than 170 countries and speaking 265 languages and dialects. We combine cutting-edge innovation with human understanding and empathy to deliver a comprehensive suite of best-of-breed services and end-to-end business solutions to integrate and optimize front-office customer support, back-office functions, and business operations. Our knowledge services portfolio applies Design Thinking and intelligent analytics to help companies optimize business processes and accelerate digital transformation. Because people and processes are the core of our business, we believe in hiring and nurturing top talent. Join our global network where the possibilities are endless, and everyone can make a difference. We are a socially responsible company that manages with a clear purpose and has been recognized in 2023 within the Top 5 of the World’s Best Workplace’s.
We are customer experience management experts.
JOB SUMMARY
Key Responsibilities * Implement relevant tools for occupational health management focusing on mental health and resiliency in cooperation with local stakeholders. * Lead local research on people's well-being and\'a0ensure that employee engagement measures are well organized. * Develop and optimize strategies on health-related issues, such as measurability of health & wellbeing (key performance indicators), mental health or organizational resilience. * Align on-site initiatives with the wellbeing programs of our clients. * Report on mental health and resilience topics at regular business meetings. * Directly mentor and lead the resiliency coaches at the Nairobi site. * Support and manage our Feel Good Program. * Create an atmosphere in which managers and the Wellbeing & Resiliency team work well together for the benefit of all employees.
RESPONSIBILITIES
Job Requirements * 3 - 5 years of work experience in Operations or HR/ EAP (Employee Assistance Programme/Employee Wellness programme) with a\'a0focus on health and well-being. * A degree in HR, psychology, occupational health, or a comparable field of study. * Leadership experience. * Particularly good knowledge of English (company language at the site is English). * Experience in the BPO (Business Process Outsourcing) industry and in project management is desirable. * A strong talent for organizing and coordinating and mediating between stakeholders. * Empathic personality with the ability to understand and reflect on the feelings of others. * The drive to accomplish goals and combine multiple objectives as a personal ambition. * The ability to think outside of set paths and find different solutions to different situations.This role will be based in Nairobi
REQUIRED SKILLS
Labour/employment law, Leadership skills, Employee evaluations, Career counseling, Employee relations and consultations, Human resource and personnel development
REQUIRED EDUCATION
Bachelor's degree
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