Kenya | Health and Safety Specialist (Mombasa Based) at Teleperformance

ABOUT THE COMPANY

At Teleperformance, we provide industry-leading customer experiences and digitally powered business services for the world’s best brands. A globally diverse and inclusive company, we are a work family of more than 420,000 serving more than 170 countries and speaking 265 languages and dialects. We combine cutting-edge innovation with human understanding and empathy to deliver a comprehensive suite of best-of-breed services and end-to-end business solutions to integrate and optimize front-office customer support, back-office functions, and business operations. Our knowledge services portfolio applies Design Thinking and intelligent analytics to help companies optimize business processes and accelerate digital transformation. Because people and processes are the core of our business, we believe in hiring and nurturing top talent. Join our global network where the possibilities are endless, and everyone can make a difference. We are a socially responsible company that manages with a clear purpose and has been recognized in 2023 within the Top 5 of the World’s Best Workplace’s.



We are customer experience management experts.

JOB SUMMARY

Job SummaryThe Health and Safety Specialist will develop, implement, and monitor OHS systems, policies, and practices across Teleperformance Kenya's four sites. The role focuses on ensuring compliance with statutory regulations, optimizing safety processes for 90-100% utilization, and fostering a proactive safety culture. The Specialist will be responsible for setting and achieving measurable quarterly Key Performance Indicators (KPIs) to track progress and drive continuous improvement.

RESPONSIBILITIES

Key ResponsibilitiesDevelop, implement, and oversee OHS policies, procedures, and systems in alignment with organizational and legal standards.Conduct risk assessments, audits, and inspections to identify and mitigate hazards.Lead investigations into workplace incidents, identify root causes, and ensure corrective actions are implemented.Maintain incident records and safety metrics for reporting and analysis.Facilitate regular safety training, including fire drills and first aid sessions.Promote a culture of safety through awareness campaigns and employee engagement.Monitor and ensure compliance with OSHA 2007, fire safety regulations, and other statutory requirements.Submit quarterly reports to management on safety performance and compliance metrics.Strategically manage resources and processes for maximum efficiency in OHS practices.Regularly evaluate and improve safety processes to meet utilization targets.Act as a liaison between management, employees, contractors, and regulatory bodies on safety matters.Ensure consistent OHS implementation across all sites.RequirementDiploma or bachelor’s degree in occupational health and safety, Environmental Science, or a related field.Certification (e.g., NEBOSH, OSHA, or IOSH) Showcase Knowledge of Kenyan Health and Safety RegulationsAt least 3 years in a similar role, preferably in a multi-site organization.Proven track record in compliance with Kenyan health and safety regulations.Strong knowledge of OHS laws, regulations, and best practices.Excellent organizational and problem-solving skills.Proficiency in OHS management systems and report writing.

REQUIRED SKILLS

Environment law, Conflict and complaint resolution, Team leadership, Leadership skills, Policy drafting and development, Documentation and record keeping, Risk management, Risk analysis, Regulations, Reporting

REQUIRED EDUCATION

Diploma, Associate's degree